Palak Saraswat

Palak Saraswat --Copenhagen - www.linkedin.com/in/palak-saraswat SUMMARY Salesforce Consultant with over 7 years of IT experience, including more than 4 years on the Salesforce.com CRM platform. Strong focus on Salesforce development, administration, and automation using Flows and Workflows. Proficient in Apex and LWC programming, with hands-on experience developing full-scale web applications. Skilled in managing large data sets, integrating with other platforms, and implementing CI/CD processes in Agile environments. Currently upskilling on Experience Cloud and LWR framework. Holds Salesforce Certified Administrator and Salesforce Certified CPQ Specialist certifications. KEY SKILLS • Salesforce Development & Administration: Flows , Process Builder , Approval Processes , Security , User Management , Apex (Classes, Triggers, Batch Jobs) , Lightning Web Components (LWC) , Handling Large Data Volumes , Custom Objects & Relationships , Page Layouts & Record Types , Familiarity with AWS and Azure cloud platforms , Experience Cloud & LWR framework (learning). • Automation & Integration: Salesforce Automation Tools (Flows, Workflows) , Web-to-Case , Email-to-Case , REST/SOAP APIs , Data Loader , API Integrations. • Agile & Testing: Agile Scrum Methodology , Sprint Planning , Daily Stand-Ups , Retrospectives , GitHub , CI/CD Deployment Processes , Unit Testing , TDD Practices. • Reporting & Collaboration: Reports & Dashboards , Requirement Gathering , Solution Design , Cross-Functional Team Collaboration. CERTIFICATIONS • Salesforce Certified Administrator - Credential ID- • Salesforce Certified CPQ Specialist - Credential ID- • Salesforce Certified Platform App Builder - Renewal in progress • Salesforce Certified Platform Developer 1 - Renewal in progress PROFESSIONAL EXPERIENCE Consultant Deloitte [Jun '21 - Feb '25] • Analyzed business processes and data models to align with project objectives. • Developed custom applications, objects, tabs, and fields with tailored functionality to efficiently meet unique business needs. • Defined lookup and master-detail relationships, including the creation of junction objects to establish complex data connections. • Created custom reports, dashboards, and data integrity processes, and provided user support for report design and management. • Customized page layouts for Opportunities, Contacts, and Accounts based on user profiles and implemented appropriate permission sets. • Managed role hierarchies, profiles, field-level security, and organization-wide security settings to ensure proper data access and governance. • Created and utilized email templates to enhance communication workflows. • Performed end-to-end testing, user acceptance support, and iterative feedback incorporation to refine solutions. • Enhanced the Quote Plugin's Apex code to integrate additional line item details into reports and dashboards for improved business insights. • Ensured system designs supported large data volumes, optimized performance, and adhered to governor limits. • Worked on proof-of-concept initiatives and cross-functional team discussions to architect and deliver complex Salesforce solutions using Lightning Web Components (LWC), Apex, and Salesforce automation tools (Flows, Workflows). • Contributed to full-scale Salesforce web application development ensuring scalability for large datasets. • Developed custom workflows, assignment rules, and case escalation processes to streamline business operations. • Implemented Salesforce automation features such as web-to-case, email-to-case, assignment rules, auto-response rules, queues, escalation rules, chatter groups, person accounts, cases, and solutions. • Familiar with deploying solutions using basic CI/CD practices via GitHub in Agile Scrum teams. Consultant Accelalpha [Aug '20 - Jun '21] Client: General Electric • Collaborated with the Product team to analyze existing CPQ implementation & leverage Javascript to enhance user interface design & functionality. • Used GitHub to streamline team collaboration & version control for code management. • Implemented reusable utility code to automate the upload of manual product data tables, resulting in a remarkable efficiency gain from days to minutes & effectively managing inconsistent data errors. CPQ Consultant A5 Corp [May '19 - Jul '20] • Built and improved macro based business configuration rules in CPQ while integrating with ERP item definitions. • Managed Workflow, Approvals flows, Product hierarchy setup and Documentations. • Prepared Knowledge Design documents to facilitate industry best practices sharing & learning within the team. • Worked in Agile Scrum teams, participating in sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure timely delivery. Associate Wipro Technologies [Jul '16 - Apr '19] • Aligned business rules, validation rules, workflows to meet requirements while maintaining clean code. • Worked on seamless Quote integration with Salesforce Opportunity and Apptus contract generation. • Customized Page Layouts & Record Types, integrated custom fields & buttons on Salesforce Opportunity & permissions for CPQ users. • Developed comprehensive unit test classes with >85% code coverage to ensure application stability, adhering to Salesforce best practices. • Managed bulk data operations and optimized data load processes using Salesforce Data Loader. EDUCATION B.Tech. in Computer Science Engineering Rajasthan Technical University [Apr '12 - May '16] ACHIEVEMENTS • Awarded Outstanding Award for contributions to Deloitte's Skyline team • Received Excellence Achiever Award '18 at Wipro for client value • Earned client praise at A5 for delivering top results • Honored with the Applause Award for the Teradata project at Deloitte VOLUNTEER EXPERIENCE • Volunteered for a Blood Drive to raise donation awareness • Collaborated with an NGO to support visually impaired children • Created an audiobook for an orphanage during Deloitte's Impact Day ADDITIONAL INFORMATION • Languages: English (Professional)) and Danish (Beginner) • Nationality: Indian • Work Authorization: Valid work permit in Denmark (No sponsorship required)