Paige Newlin

PAIGE NEWL IN PROJECT MANAGER CONTACT--Lafayette, LA, USA www.linkedin.com/in/paige-newlin-b EDUCATION Bachelor’s degree Longwood University 2014 SUMMARY As a Certified Project Manager with over a decade of experience in healthcare customer success, I bring a unique blend of strategic insight and operational efficiency to every role I undertake. My ability to thrive in high-pressure environments is supported by excellent communication skills, robust leadership qualities, a meticulous attention to detail, and a self-motivated, results-driven mindset. I’m a creative thinker with strong analytical problem-solving abilities, capable of managing multiple tasks and deadlines independently. With a passion for continuous learning and a commitment to exceeding expectations, I consistently deliver high-quality outcomes that drive success for teams and clients alike. PROFESSIONAL EXPERIENCE Dragon Ambient eXperience Technical Trainer Microsoft + Nuance, Remote | 2023 – present • TECHNICAL SKILLS Waterfall & Agile PM Microsoft Office • • Google Workspace Data Entry Spreadsheets • • ACHIEVEMENTS Certified Project Manager IAP Career College 2024 Management of the development and assembly of critical files supplied to all external and internal teams, including 14 Business Partner Operations (BPO) teams Address and resolve escalated quality issues, restoring customer satisfaction Perform in-depth reviews of documentation from clinics to identify and rectify errors made by Quality Documentation Specialists (QDS) Create targeted educational materials for QDS needing improvement and conducting Train-The-Trainer sessions to address documentation errors Provide training recommendations to Operation Managers and BPO training teams, aimed at broadening understanding among all QDS assigned to escalation clinics to regain customer satisfaction/avoiding contract termination successfully Dragon Ambient eXperience On-The-Job Trainer Nuance, Remote | 2021 – 2023 • Perform quality auditing services to new QDS prior to graduating training and entering Operations • • • • • • • • Simultaneously guiding 10 to 30 QDS trainees, balancing the demands of a rigorous training schedule Creating engaging training materials utilizing tools such as PowerPoint, Excel, Word, SharePoint, Forms, and Kahoot! to assess and enhance trainee knowledge Leading sessions aimed at reinforcing QDS knowledge, aligning with customer and company standards for documentation quality Gathering and analyzing training data using SmartSheet to inform future training strategies Establishing Microsoft Bookings services, coordinating staff assignments, and verifying customer details to ensure accurate appointment scheduling Handling correspondence across emails, SmartSheet, Teams, and Forms to manage scheduling requests for QDS training sessions Efficiently compiling data post-training sessions to inform future strategies Demonstrating a keen ability to swiftly address urgent incidents, providing solutions that serve the interests of both clients and the organization . Quality Documentation Specialist Nuance, Remote | 2019 – 2021 • • • • Creation and delivery of high-quality medical and legal documents to accurately reflect the medical translations, grammar, and punctuation derived from ambient medical visits between patients and healthcare providers Ensure precision by crafting documents with meticulous attention to detail to guarantee the highest standard of accuracy Seamlessly manage multiple responsibilities in a dynamic, fast-paced work environment Conduct thorough quality audits of new employees’ documentation to ensure compliance before submission to electronic health records