Paidamwoyo Orleen Fumphanda

PAIDAMWOYO O. FUMPHANDA Executive & Medical Administration VA | Patient Scheduling & Healthcare Operations Zimbabwe (GMT+2) | Fully Remote | US/UK/EU Hours Book a Call: calendly.com/peefumphs/30mins PROFESSIONAL SUMMARY 40+ appointments managed daily across 2 specialist doctors with a 30% reduction in scheduling errors. 60+ patient interactions during peak hours. 100% accuracy in confidential medical records across a 6-year tenure. 10+ years of combined experience across medical practice administration, healthcare NGO operations, and research coordination; spanning patient scheduling, executive calendar management, cross-departmental coordination, financial record keeping, and stakeholder communication. HIPAA certified. Available for US, UK, and EU practice hours from a dedicated remote setup. KEY ACHIEVEMENTS • Reduced appointment scheduling errors by 30% at Haemax Surgery by redesigning the booking system for 2 specialist doctors (Paediatrician and Gynaecologist), implementing time-blocking and conflict management across 40+ daily appointments; improving patient flow during peak hours with 60+ daily interactions. • Maintained 100% accuracy in confidential patient records, invoicing, and financial documentation across a 6-year tenure at Haemax Surgery; processing medical reports, debtors follow-ups, ZIMRA remittances, and daily cash reconciliations with zero discrepancies. • Managed front-desk operations at Population Solutions for Health, handling 50+ daily calls, processing 100+ documents, coordinating 30+ client interactions, and supporting cross-departmental communication across 5+ teams in a high-volume healthcare NGO environment. CORE COMPETENCIES Executive Calendar & Schedule Management Medical Practice Administration Patient Scheduling & Appointment Coordination Confidential Record-Keeping & Compliance Client/Patient Communication & Intake Cross-Departmental Coordination Financial Record-Keeping & Invoicing Document Processing & Data Management Travel & Meeting Logistics Research, Data Analysis & Reporting PROFESSIONAL EXPERIENCE Front Desk Operator / Secretary | Population Solutions for Health (PSH) | Zimbabwe | Sept 2018 – Sept 2020 • Managed 50+ incoming calls daily, directing enquiries to appropriate departments and ensuring efficient communication flow across the organization. • Processed 100+ documents and printing tasks daily, supporting multiple departments with accurate and timely administrative output. • Coordinated 30+ client interactions daily at front office, maintaining professionalism in a fast-paced NGO environment. • Managed 20+ parcels daily with proper documentation, tracking, and distribution across departments. • Supported internal communication across 5+ departments, improving workflow coordination and response efficiency. • Administered part-time contracts; generating, distributing, and tracking signed contracts. Performed terrorism checks (Bridger reports) and reference checks for compliance. Administrator / Secretary | Haemax Surgery | Zimbabwe | Mar 2012 – Mar 2018 • Managed scheduling and calendar coordination for 2 specialist doctors simultaneously, handling 40+ appointments daily with high accuracy and minimal scheduling conflicts. • Reduced appointment scheduling errors by 30% by redesigning booking systems and implementing structured calendar management using Google Calendar. • Handled 60+ patient interactions daily during peak clinic hours, ensuring efficient check-ins, scheduling, and patient flow across both consulting rooms. • Maintained 100% accuracy in confidential patient records, invoicing, payments, and financial documentation; including ZIMRA remittances, NSSA obligations, and daily cash reconciliations. • Typed confidential medical reports from dictaphone recordings, managed email correspondence, and maintained filing systems for patient files and administrative documents. • Managed debtors’ follow-ups, expenditure records, asset register, and petty cash control with zero discrepancies. Personal Assistant (Project-Based) | Strategic Synergy Consultancy | Zimbabwe | Jan 2011 – Dec 2011 • Supported a nationwide research project across 6+ hotel locations, coordinating data collection, accommodation bookings, and travel logistics. • Conducted and documented 30+ staff interviews, capturing detailed workplace insights and translating raw data into structured professional reports. • Analysed data from 100+ employees, identifying workplace trends and creating visual representations (graphs, charts) for stakeholder decision-making. Secretary | Sufgold Immigration Consultancy & Electronics | Zimbabwe | Mar 2009 – Nov 2010 • Managed front-desk operations including client reception, record-keeping, filing, correspondence, and stock control for electrical spare parts inventory. EDUCATION & CERTIFICATIONS Bachelor of Business Administration in Marketing Management | IMM (2022) Diploma in Office Administration | IAC (Overall Best Student, 2016) Virtual Assistant Certificate, ALX Africa (2025) | Claude 101 & AI Fluency, Anthropic (2026) | HIPAA Certification (2026), Clickup Novice Certification (2026) TOOLS & SYSTEMS Productivity: Google Workspace | Microsoft Office Suite | Calendly | Clinical & Telehealth: Practice Fusion (EHR) | Doxy.me Project Management: Asana | Trello | ClickUp | HubSpot CRM Communication: Zoom | Microsoft Teams | Slack | Google Meet Design & Content: Canva | CapCut