Padmakar Boyapati

Padmakar Boyapati Address Azaiba, Muscat,Oman Linkedin Phone -/- https://www.linkedin.com/in/padmakarboyapati Email/MS Teams - Profile Summary • Manage the delivery of transformation programmes of the Retail, Corporate, UAE and IT Pillars of the bank. Provide value added inputs in the execution of the planned strategy and report the progress to senior management team. • IT and Business Portfolio / Program Delivery manager with extensive experience in working at executive level to determine, develop and implement the strategic roadmap for business and IT projects and initiatives. • Managerial and Leadership experience in developing teams of Project Managers, Business Analysts and Quality Assurance professionals. • Expert in working with C - Level Business Executives through IT implementation teams in the areas of Strategic roadmap development, Business & IT Change Management, Requirements Analysis & Technical Design, Development and Validation & Quality Assurance, Compliance/Regulatory and Release Management. • Able to integrate broad base of technical and industry knowledge to lead large programs of project work from ideation, market analysis and business specification through product development and implementation. • Adept at leading multiple projects simultaneously, expert in developing program roadmap, ROI, managing risks, delivering requirements that meet and exceed clients’ expectations, and cultivating relationships with executives, vendors, and internal/external stakeholders. • Excellent organization, communication, and presentation skills. • Areas of Practice: Transformation Strategy Execution and Monitoring, Program Governance, Portfolio Management (PPM), Program Management Office (PMO), Business and IT Alignment, Solution architecture and designing, Business Process Transformation and Change Management, Transition / Delivery Management, Agile Coach, Program Manager, Change Manager, Strategic Business Planning and execution, Vendor Management, Scrum, Contract management, Stakeholder communications. • Industry Lines: Payment Cards, Digital Banking, Branch Banking, Payment Gateway, ATM and POS, Compliance, Risk, Corporate Banking, Consumer Banking. Technical Skills • Excel, Word, PowerPoint, Visio, MS Project, WAY4, Web Technologies using IIS & Apache Webserver, Redhat Linux, JBOSS. Career Details Transformation Manager National Bank of Oman, Muscat, Oman From July 2024 Responsibilities: • Program manage a business plan across multi-functional areas to ensure delivery of the defined objectives as per the Book of Work. • Create Actionable Delivery plan for the Book of Work of Retail, Corporate, UAE and IT portfolio at a holistic level . • Engage and Track the status of the transformation strategic initiative execution and provide updates to the senior management. • Constantly Engage with cross-functional stakeholders to ensure seamless delivery • Manage stakeholder expectation through the program output to ensure strategic alignment. • Create and update reports defining dashboards associated with initiatives under the program as per the defined frequency and format. • Track initiative progress using dashboards and communicate the reports to key stakeholders. • Report regularly on the progress and challenges as per the defined requirements. • Ensure on each project quality assurance is scheduled and performed as per the defined requirements. • Managing/ed the delivery of various strategic initiatives of the Bank within the agreed timescales and budgets: ▪ Managing the Reimagining processes program which helps in streamlining the retail credit processes of the bank, enable the automation capabilities, Digitize the SIP booking process etc., ▪ Managed the ISKAN program wherein the Omani customers will about to get the subsidize housing loan from NBO. Automated the application process, subsidy calculation, report generation and subsidy receipt processing. • As a portfolio manager, Monitor and Track the status of the various strategic flagship initiatives of the Bank: ▪ Ecommerce acquiring for OmanAir Program to support the bank to acquire National airline carrier of Oman. ▪ Kiosk addon functionality implementation which will help in enabling self service capabilities to the customers. ▪ Virtual Account management solution implementation which will help in providing the Transaction Banking capabilities. ▪ CRM solution upgrade which helps in mitigating the risk of Out of Support with the current version. ▪ Mobile banking solution replacement which helps in implementing the solution with more flexibility and faster to market. Senior Manager -Solution Architecture and Delivery Management National Bank of Oman, Muscat, Oman April 2023 – June 2024 Responsibilities: • Managing/ed the delivery of various strategic initiatives of the Bank within the agreed timescales and budgets: ▪ Introduced the Android based POS terminals, to help the bank to mitigate the risk of discontinuation of 3G in the country and enabling the bank to Introduce newer functionality on the POS terminals. ▪ Managed the integration of cyber source payment gateway with unified eCommerce checkout unified checkout platform to support seamless integration of the merchants to Omannet PG, MPGS, Cyber source for eCommerce transactions. ▪ Implemented the new Self Service kiosks to enable the customers to avail various services 24x7 of the bank without the need to visit the branch staff, thereby reducing the branch footprint. • Solution Architecture and Design with the following responsibilities ▪ Find the best technology solution to solve business problems. ▪ Describe the structure, characteristics, behaviors and other aspects of the solution to the project stakeholders. ▪ Define features, development phases and solution requirements. ▪ Provide specifications according to which the solution is defined, managed and delivered. ▪ Capacity planning based on business volume projections. Senior Manager -IT Delivery Management National Bank of Oman, Muscat, Oman November 2017 – March 2023 Responsibilities: • Managing/ed the delivery of various strategic initiatives of the Bank within the agreed timescales and budgets: ◦ Cards Payment initiatives to support new technologies and cashless payments. ▪ Managed the implementation of Cybersource payment gateway to enable more options to the e-commerce merchants for transaction processing using international cards. ▪ Managed the migration of NBO card portfolio from Mastercard to VISA to support business objectives in reducing the operational expenses and provided better and valuable services to the customers. ▪ Managed the implementation of the 3D secure 2.0 to comply with the payment scheme mandates. ▪ Enabled Contactless card Issuance/Acquiring to Introduce the contact less technologies into the local market and helped the bank to position as an innovative bank. ▪ Launched Mobile wallet and QR code acceptance to launch the QR based mobile wallet and increase the POS acceptance of the QR code transactions, to increase the customer experience as well as comply with Central bank mandates. ▪ Enabled POS DCC and Diners/UPI acquiring to attract new customers and retain the existing customers. ◦ Digital Banking initiatives to support the Digital journey of the Country and bank. ▪ Launched Unified payment gateway solution to provide better on-boarding experience to the merchants and better user experience to their customers. ▪ Introduced WhatsApp banking Services which helped in reducing the customer dependency on the call center and branches for the regular and generic queries of the customers. ▪ Introduced a new KIOSK delivery channel to support the Customer on-boarding, Instant Issuance, and delivery of Prepaid and Debit Cards. ▪ Launched Cardless Cash withdrawals to enable the customers to request the withdrawal from their mobile and withdraw the cash using the ATM without Cards using a code. ◦ Compliance initiatives to comply with regulatory mandates. ▪ Implemented VAT project to comply with the Oman’s VAT regime. ▪ Managed the PCI DSS certification to ensure that the bank is PCI DSS certified. ▪ Secured the End-to-End communication of the Cards Transactions. • IT Application governance: ◦ Capex and Opex Management ◦ Audit remediation control ◦ Risk and Architectural compliance ▪ branches for the regular and generic queries of the customers. ▪ Introduced a new KIOSK delivery channel to support the Customer on-boarding, Instant Issuance, and delivery of Prepaid and Debit Cards. ▪ Launched Cardless Cash withdrawals to enable the customers to request the withdrawal from their mobile and withdraw the cash using the ATM without Cards using a code. Program Portfolio Manager National Bank of Oman, Muscat, Oman August 2008 – October 2017 Responsibilities: • PMO Governance/Management: ◦ Created the Project management framework. ◦ Coached the PMO and cross functional on PM framework. ◦ Managed the User Acceptance testing unit. • Project Portfolio Management ◦ Supported for the Strategic initiative portfolio approvals. ◦ Provided status updates to Senior management. ◦ Provided recommendations for initiative prioritization & resource allocation. • Managing/ed the delivery of various strategic initiatives of the Bank within the agreed timescales and budgets: ◦ Cards Payment initiatives to support new technologies and cashless payments. ▪ Managed the Credit Card Program to enable the issuance of EMV compliant Credit Cards from NBO and migrate the cards from the service provider to NBO. Reduced the operational expenses by USD 240,000 per annum and enabled the capability for faster introduction of new products to achieve the business targets. ▪ Launched POS and eCommerce Acquiring Business and became 2nd largest acquiring bank in the country with 35% of the market (National Bank of Oman) ▪ Launched prepaid cards, a new product proposition for NBO and migrated Credit cards from service provider to NBO, thereby complying with the payment scheme mandates and reducing the opex. ▪ Implemented EMV Compliant Card management system and Switch WAY4 to comply with the mandates of the Payment schemes (National Bank of Oman) ◦ Digital Banking initiatives to support the Digital journey of the Country and bank. ▪ Managed the Digital as Business project to enhance the Lead management process and improve the Digital adoption through Agile project management methodology. Achieved the business targets of OMR 5 million in loans and increased the digital adoption and usage of the digital channels by the customers to 60,000. ▪ Launched Twitter enquiry and mobile wallet Services for the customers to provide new modes of banking. ◦ Branch Distribution initiatives to strengthen the solutions at the Branches. ▪ Implemented the CRM solution and enhanced the lead management process and improved the Digital Adoption through Agile methodology. ▪ Managed the Branch Transformation program to Implement the Windows based Branch Front End system, transform the Branch network, rollout the Branch Front End system thereby mitigated the risk of using obsolete technologies. ◦ Compliance initiatives to comply with regulatory mandates. ▪ Implemented the Quality Management system (QMS) for the IT-PMO Group as per ISO- standards and got certified. ▪ Managed the Implementation of the AML Solution. Technical Project Manager National Bank of Oman, Muscat, Oman August 1998 – July 2008 Responsibilities: • Managed the Application Life cycle of the Branch Front End, Payment, and Intranet solutions of the Bank. • Managing/ed the delivery of various strategic initiatives of the Bank within the agreed timescales and budgets: ◦ Operations initiatives to support effectiveness of the operational units ▪ Implemented Intranet based Backoffice Solution to consolidate several foxpro based independent systems into one solution. ▪ Implemented the Suresign system to support the digitization of the customer signatures to support validation of the signatures during the transaction processing. ▪ Implemented Middleware Solution to setup an Enterprise Integration Engine to transform the communication between different systems. ◦ Digital Banking initiatives to support the Digital journey of the Country and bank. ▪ Managed the Internet Banking solution for Retail and Corporate Customers to migrate the customers from the Branches to the Digital channels. ◦ Compliance initiatives to comply with regulatory mandates. ▪ Implemented Central bank RTGS/ACH payment systems for the transfer of funds between the banks in Oman. IT Engineer The Hindu, Visakhapatnam, India December 1993 – July 1998 Responsibilities: • Responsible for the Network and Systems administration to support the daily production activities in the Branch. • Involved in the Software requirements and Development for Circulation and Advertisement departments of the Branch. Education • MBA in Financial Management Andhra University, Visakhapatnam, India June 1994 – June 1996 • Bachelor of Engineering in Electronics and Communications Andhra University, Visakhapatnam, India June 1987 – June 1991 Certifications • Certified Scrum Master APMG International March 2022 • Project Management Professional Project Management Institute June 2007 – June 2023 Achievements • Received the Living the Values award of IT and PMO Group of NBO for the Quarter 4 2016 (National Bank of Oman) • Awarded for generating Alternative Revenue Stream during the 2nd Half of 2016 (National Bank of Oman) • Awarded Outstanding Employee of IT and PMO Group of NBO for the Quarter 4 2015 (National Bank of Oman)