PABLO ZAMBRANO
LinkedIn: linkedin.com/in/pablo-zambrano
Victoria, Australia
ABOUT MYSELF
I’m an IT professional with a background in the hospitality industry, bringing a strong combination of technical
depth, customer-centric thinking, and excellent communication and presentation skills.
Over the past few years, I’ve specialised in ETL, cloud infrastructure, and automation solutions, working across
Linux, Kubernetes, Docker, Terraform, Ansible, and Python to design, deploy, and support enterprise
environments in Azure, with some hands-on experience in AWS.
My experience includes leading full-scale deployments, containerising applications, and developing
automation scripts that simplify complex operational tasks. I enjoy solving problems that sit at the
intersection of people and technology.
SKILLS
Cloud & Infrastructure:
Azure, AWS, Docker, Kubernetes (AKS), Linux
(Ubuntu), Networking, Storage, Load Balancing,
Infrastructure as Code (Terraform, Ansible)
Operating Systems: Linux(Ubuntu), Windows, macOS
Tools & Collaboration: Jira, Confluence, Trello,
SharePoint, Microsoft Teams, Slack
Data & Reporting: SQL, Excel, SAS Visual Analytics
Automation & Scripting:
ETL & Databases: Pentaho(Kettle),MariaDB, MySQL,
Python (automation, API integration, CLI tools), Bash Microsoft SQL Server, PostgreSQL
scripting, CI/CD pipelines, Container orchestration
Collaboration & Delivery:
Agile / Scrum, Jira, Confluence, SharePoint,
Microsoft Teams, Trello, Stakeholder
communication & documentation
Web Languages: HTML, CSS, JavaScript
Version Control & Dev Tools: GitHub, GitLab
PROFESSIONAL EXPERIENCE
PBT Group Australia
Data Engineering Consultant
February 2023 – June 2025
Junior Data Analyst
January 2022 – February 2023
Cloud & Automation Projects
Led the design, deployment, and automation of SAS Viya environments on Microsoft Azure, leveraging Azure
Kubernetes Service (AKS) for container orchestration and Terraform and Ansible for Infrastructure as Code
(IaC). Configured networking, storage, and security components to ensure scalable and compliant cloud
operations.
Worked directly with customers to perform AKS and SAS Viya upgrades, ensuring minimal downtime and
smooth version transitions in production environments.
Developed and maintained Git repositories to standardise deployment code, enable version control, and
promote reusability across multiple client projects.
Managed Linux-based environments, mounting Azure storage volumes on host machines, configuring
certificates, and troubleshooting networking, resource allocation, and access issues.
Implemented containerisation and orchestration using Docker and Kubernetes, deploying open-source
applications such as Superset, Keycloak, and custom Python automation tools.
Created and managed Jira ticket workflows for customers to submit requests, providing continuous
technical support, troubleshooting, and resolution throughout deployment and maintenance phases.
Authored detailed technical documentation and delivered customer training sessions on deployment
processes, upgrades, and best practices for cloud environments.
ETL Framework & Data Migration – Medisoft to OpenEyes (Open Source Project)
Designed and automated a complete ETL framework using Pentaho (Kettle) to migrate clinical data from
Medisoft (SQL Server) to OpenEyes (MariaDB), an open-source ophthalmology system.
Automated the setup of Pentaho environments, Git repositories, and containerised databases using Docker
on Linux servers, enabling fast, consistent deployments across customer environments.
Developed Python dashboards to monitor migration progress and performance metrics, improving visibility
of key indicators throughout the ETL process.
Performed ETL performance tuning through Java memory optimisation and infrastructure scaling,
identifying the optimal CPU and RAM configurations for each migration.
Led log analysis and troubleshooting to resolve data and transformation issues, ensuring integrity and
accuracy during migration.
Collaborated closely with stakeholders to align technical delivery with business requirements, ensuring
successful project outcomes and knowledge transfer.
Supported Agile project management through Jira, Confluence, and SharePoint, coordinating tasks,
documentation, and sprint planning.
HYATT HOTEL CORPORATION – GLOBAL CONTACT CENTRE PACIFIC
Distribution Services Assistant Manager – Hotel and Field Support
October 2021 – December 2021
Managed the Distribution Services (Data Services) team for the Southeast Asia and Pacific region, overseeing
rate loading, availability, and system connectivity across Hyatt booking channels, OTAs, and GDS platforms.
Part of the Hyatt Global Build Team, responsible for new hotel onboarding and system integrations, ensuring
full connectivity and data accuracy across global booking and partner systems.
Collaborated with technical and regional stakeholders to resolve distribution and system-related issues,
maintaining service reliability and performance.
Business Leader, Distribution Services Learning Development and Customer Service
August 2019 – October 2021
Member of the Hyatt Global Learning and Development Team, collaborating with international leaders to plan
and deliver initiatives across global contact centres.
Led training and upskilling programs for new and existing contact centre staff in the Pacific region, including
Loyalty Program Specialists, Guest Care Advocates, and Social Care (Social Media) teams.
Supervised a team of 19 customer service professionals, ensuring operational quality, guest satisfaction, and
adherence to Hyatt’s global service standards.
Handled and resolved high-level guest escalations via multiple channels (voice, social media, ServiceNow),
improving customer satisfaction and service response efficiency.
Developed and implemented strategies to enhance communication, training, and cross-team collaboration
across global and regional operations.
EDUCATION
Monash University Boot Camps
Certificate of Completion, Computer Programming – Full Stack Web Development
William Angliss Institute
Bachelor’s Degree, Tourism and Hospitality Management
LANGUAGES
English (Fluent)
Spanish (Fluent)
ADDITIONAL SKILLS AND INTERESTS
Open source technologies, Cloud automation, Continuous learning, Aviation technology and safety systems, Music
performance and collaboration
REFERENCES
Available upon request.
