Pablo Gonzalez

PABLO GONZALEZ Diriamba, Carazo Nicaragua | - |- Professional Summary Hardworking and reliable leader focused on going above and beyond to support the team and serve customers. Offering top-notch communication skills and motivated to continue to learn and grow as a professional. Skills Bilingual (English-Spanish) Leadership Teamwork Coaching Problem-solving Time management Experience Appointment Scheduler 12/2022 to Current Indy Auto Man – Indianapolis, IN Daily review of the platform to identify new leads to contact Performed outbound calls to schedule on-site visit appointments. Followed up on customer leads, via text messages and emails. Addressed customer complaints and questions to increase satisfaction. Survey Interviewer 09/2022 to 12/2022 Krause & Kinsman Law Firm – Indianapolis, IN Conducted telephone screenings and in-depth interviews to collect information from people affected by water contamination in camp Lejeune. Applied interpersonal skills to build trust and help individuals open up. Documented verbatim interview data in the system. Restaurant Manager 01/2018 to 09/2022 Roots Garden Bar & Grill – Nicaragua Established relationships with suppliers to ensure the restaurant has access to the products needed to operate efficiently Reviewed financial statements and sales reports to monitor business performance and make adjustments when necessary Maintained an accurate inventory of goods to ensure we didn't run out of products Scheduled staff members' shifts Supervised employees' work performance and addressed performance issues as they arise Trained employees in food preparation techniques, including cooking methods and food safety practices Oversaw the restaurant's operation, including hiring and firing staff members. Restaurant Manager 01/2017 to 01/2018 Grill N Chill Bar & Grill – Nicaragua Coordinated daily Back and Front of the House restaurant operations Delivered superior service and maximize customer satisfaction by efficiently and accurately answering customer complaints Regularly reviewed product quality and researched new vendors Organized and supervised shifts Appraised staff performance and provide feedback to improve productivity Estimated future needs for goods, kitchen utensils, and cleaning products Ensured compliance with sanitation and safety regulations Managed the restaurant's good image and suggest ways to improve it Controlled operational costs and identify measures to cut waste Created detailed reports on weekly, monthly, and annual revenues and expenses Promoted the brand in the local community through word-of-mouth and restaurant events Recommended ways to reach a broader audience (e.g., discounts and social media ads) Trained new and current employees on proper customer service practices Implemented policies and protocols that will maintain future restaurant operations. Customer Service Representative 01/2015 to 01/2016 Sitel – Nicaragua Provided information, promoted, and completed transactions for MoneyGram money transfer service Ensured compliance with all legal regulations and MoneyGram processes and procedures Acted as the central point for all inquiries about the MoneyGram transfer service Completed money transfer transactions ensuring that all appropriate information and ID is collected from the customer and all MoneyGram paperwork and documentation is completed and subsequently filed or passed to the customer correctly. Customer Service Representative 01/2014 to 01/2015 Accedo – Nicaragua Received and placed customer service telephone calls Maintained solid customer relationships by handling questions and concerns with speed and professionalism Resolved customer complaints, managing database records, drafting lost orders' status Data entry and research as required to troubleshoot customer difficulties. Warehouse Manager 01/2009 to 01/2014 Comercial Norma – Nicaragua Planed and organized stock allocation Ensured that all stock requirements are met, and stock is both transported and stored appropriately to preserve the life of the product Optimized department labor productivity Timely placement of all orders to meet business demands Managed the on-site stock-take process Prepared and produced appropriate stock to cash reports Managed maintenance of warehouse, stock, and related equipment Education Bachelor of Science: Business Administration Universidad Central de Nicaragua - Nicaragua Jan 2014 High School Diploma: Colegio Madre Del Divino Pastor - Nicaragua Jan 2008 Language English, Advanced Spanish, Native