P M Faseel

P.M.FASEEL Key Account manager ( Ecommerce ) Mobile No:- Email:-OBJECTIVE: Results-driven Key Account Manager with 8 years of experience in end-to-end operations for leading online marketplaces. Proven expertise in establishing and nurturing strategic partnerships, driving sales growth, and optimizing operational efficiency. Adept at cross-functional collaboration and delivering exceptional client satisfaction. Professional Experience: Key Account Manager | Lowes International | Sep 2021 - April 2023 ● Managed end-to-end operations for key online partners including Flipkart, Myntra, and Amazon Marketplaces. ● Cultivated and maintained strong relationships with partner stakeholders, leading to increased account retention and revenue growth. ● Collaborated with internal teams to ensure accurate product listings, optimized content, and effective inventory management. ● Implemented pricing strategies that maximized profitability while remaining competitive in the market. ● Analyzed market trends and competitor activities to identify growth opportunities and drive strategic initiatives. ● Led regular performance reviews and presented data-driven insights to partners, resulting in enhanced collaboration and mutual success. TSEPAK TECHNOLOGIES PVT LTD (GOODBOX) (August 2017 - May 2021) Role : Operations Manager (Ecommerce) ● Expertly managed product setup on CMS panel, optimizing content for restaurant and grocery businesses. ● Led a 20-member order fulfillment team, ensuring seamless order processing and customer satisfaction. ● Coordinated with vendors for timely order updates and refunds, maintaining strong partnerships. ● Provided comprehensive vendor and customer support through chat, email, and app usage queries. ● Proficiently utilized tools like Locus, LMS, and Exotel for efficient operations and communication. ● Analyzed competitor websites for insights into product range, marketing strategies, and offering. SHOWOFF CLOTHES PVT LTD ( March 2016 - May 2017 ) ROLE : ( E commerce ) ● Led transition of offline business to online, automating processes for enhanced efficiency. ● Oversaw project phases including requirement gathering, analysis, and documentation. ● Nurtured relationships with drop ship vendors via online support, order entry, and fulfillment. ● Managed order processing and product setup on CMS panels of platforms like Flipkart, Snapdeal, and Amazon. ● Coordinated with major e-commerce marketplaces (Amazon, Flipkart, Myntra, Paytm, etc.) for sales growth, utilizing platforms like Unicommerce, Sellerware, and EasyOps. Blubirch ( Value Retail ) (May 2015 – Feb 2016) Ecommerce Analyst ● Oversaw external developers and designers for the creation of www.Value4Price.com retail shopping cart. ● Collaborated closely with the website design team to ensure seamless functionality. ● Managed order processing and payment integration via CC-Avenues. ● Evaluated competitor websites to analyze product range, marketing strategies, and customer offerings. ● Orchestrated product setup on CMS panels for platforms including Flipkart, Amazon, Paytm, Snapdeal, and Shopclues. Education: BCom. Computers | Sri Krishnadevaraya University | 2015 Skills: - Key Account Management - E-commerce Operations - Strategic Partnerships - Market Analysis - Inventory Management - Data Analysis - Relationship Building, Negotiation, Team Collaboration Languages:English, Hindi, Kannada, Telugu, Tamil and Urdu ​Declaration: I​ hereby declare that all the information furnished above is true to the best of my Knowledge and Belief. Date: Place​: ​(​P.M. FASEEL​)