P Don Chaithri Oshadhi Payagala

- CHAITHRI OSHADHI PAYAGALA (- Assistant General Manager Hospitality Industry Doha, Qatar linkedin.com/in/chaithri-payagala- A multitasking, successful Manager with 8 years of experience at Hospitality field. Highly trained in the responsibility area, as well as a certified market trainer for PIC L3 (PersonIn-Charge Level 3). A strategic thinker with a flair for building strong & productive professional relationships. An independent thinker, accomplished in determining most optimal operational practices, achieving all objectives and ensuring smooth operations. EXPERTISE Leadership Teamwork & Team Building Public Speaking Verbal & Written Communication Hospitality & Service Management Revenue Analysis Time Management Problem Solving Critical Thinking Reports Management Employee Development Research & Strategy Budgeting PROFESSIONAL EXPERIENCE Assistant General Manager Achievements PF Chang’s, Villagio Mall Branch, Qatar 01/2018 - Current Main Responsibilities: o Ensure smooth and efficient operations Customer/Employee complaint resolving Development of staff performance Strategy planning & implementing to achieve set store goals Employee Disciplinary investigations and reports Food Safety training & Practices (Staff & Management) Small-ware/Employee Uniform/non-stock items purchase KFR/P&L reading and Action Plan Self-Internal Audit / Self-NSF Audit (Culinary) / QIRD escalation Supervising Maintenance work & Manpower Management F & B Quality testing & Inventory Acting GM (In GM absence) o o o o o o Store Administrator / Supervisor 91% Internal Audit – Highest score across the brandMiddle-East Continuous Platinum score – NSF Alshaya main & Brand Audits (above 95%) Qatar Market Trainer for PIC L3 Food Safety Training (from 2016 to present) Shoppie (Mistry Shopper) continuous 90% and above score Achieving Quarterly & Yearly Sales Budget Controlling non-stock purchases – Maintain healthy numbers Promoted from Store Admin to Assistant Manager - 2018 PF Chang’s, Villagio Mall Branch, Qatar 12/2014 – 12/2017 Main Responsibilities: Employee Attendance Employee Payroll Discrepency reporting C-Dine reports – Tracking staff performance In-house competitions planning (business strategies) Maintain the Cash Safe & Cash Banking Annual Employee events & Store Anniversary Dealing with store Lost & Found items Biometric system reports & 10 Files system Meeting Deadlines Active work relationship with the Head-Office Trainee Manager Achievements McDonalds’, Jarman Park Branch Hemel Hempstead, Hertfordshire, The United Kingdom 12/2010 – 05/2013 Main Responsibilities: o o Maintain Customer Service standards Take charge at Front counter/Drive-thru/Kitchen line Staff development & training Customer/Employee complaint resolving Update staff personal files Ensure cleanliness of store heavy-duty machines Face exams to maintain the knowledge on store legal functions. o o o Employee of the month 04/2011 Employee of the month 08/2011 Promoted from Crew Member to Crew Trainer09/2011 Promoted from Crew Trainer to Manager at Training (04/2012) Worked as a crew member in McDonalds’ serving Olympic 2012 (London) ADDITIONAL PROFESSIONAL EXPERIENCE Solicitor Assistant & Receptionist Store Administrator Colvin & Partner’s Law Firm Edgeware, UK 11/2013 – 04/2014 Tesco Express, Warner’s End store Hemel Hempstead, UK 02/2011 – 04/2014 ACEDEMIC QUALIFICATIONS G.C.E. Ordinary Level – Successfully passed G.C.E. Advanced Level - Successfully passed EXTRACURRICULAR ACTIVITIES • • • • • • Latin Dancing – All-Island Medal Winner (Gold, Bronze & Silver Medalist: Cha-Cha, Jive & Rumba) School Drama Society English Secretary- School Announcing Society School Karate Club – Green Belt / School Chess Club for 1 year / Member of the School Swimming Club School Eastern Band Leader / School Prefect for 5 years and Deputy Head Perfect in 2008 Member of the School Health Society REFERENCE Mr Chowdhury Former Store Manager at McDonalds McDonalds, Jarman Park Hemel Hempstead, Hertfordshire, United Kingdom, HP24JS MOB: - E-mail-  Mr Izzar Tesco Store Manger Tesco express 3343 Warner’s End Hemel Hempstead United Kingdom, HP12QF MOB: - E-mail- Current Employer – Reference upon request I HEREBY DECLARE THAT ALL THE PARTICULARS STATED ABOVE ARE TRUE TO THE BEST OF MY KNOWLEDGE AND BELIEF. - CHAITHRI OSHADHI PAYAGALA, PAYAGALAGE DON.