ONYEKACHI OZOR
A dedicated customer support engineer motivated to maintain customer satisfaction by studying a large variety of ways in which
customer service impacts business with over 5years of experience in telephone customer service, technical support and customers care,
reliable and driven with strong prioritization abilities, aiming to use my skills to contribute to company success.
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401 road Gowon Estate Egbeda, Lagos, Nigeria.
linkedin.com/in/onyekachiozor
WORK EXPERIENCE
SKILLS
Technical support engineer
Tek Experts Nigeria
Ticket and time management skill
04/2018 - Present,
Call management
Escalation support
Analytical and problem solving skill
Tasks
Handling tickets through remote support
Technical troubleshooting
contacting customer through phone calls and emails based
on their preferred mode of contact
escalation support
Reproducing and resolving customer isues by setting up test
environment
Ability to communicate clearly
Identifying and implementing optimal solution by effectively
reviewing and troubleshooting the customers issue through
a remote screen sharing session and research
Escalating customers issues when neccessary
Customer Care Representative
Globacom Limited
11/2016 - 03/2018,
Tasks
Receiving up to 180+ calls from customers each day
Providing the customer with updated information about the
product and services and multitasking.
Kept detailed records covering important information such
as customer requests and problems, implemented
resolutions, and relevant feedback
Resolved complex issues requiring extended investigations
and support, diligently following up and coordinating
solutions and escalating issues when necessary
Field sales Representative
Smile Communications Nigeria
09/2016 - 01/2016,
Tasks
Identified and pursue a high number of prospects each
month with excellent conversion results.
Generated sustained demand by developing and
implementing innovative strategies market-wise.
Satisfied customers with speedy deliveries and accurate
orders, working with team members to quickly handle any
problems.
making sales of company products and also meeting targets
EDUCATION
B.Sc. Foodservice and Tourism
University of Agriculture Abeokuta.
01/2009 - 06/2014,
listening skills
Teamwork
User support
Positive Attitude
INTERESTS
Socializing
meeting people
Travelling
