Ozomma Ujunwa

Hi, I'm Ujunwa Harmony,a versatile and results-driven customer service, sales and virtual assistance professional with over 5 years of experience. My expertise spans across various industries, with a proven track record of delivering top-notch service, driving sales growth, and efficiently managing operations.

Customer Support Expertise:

• Provided exceptional customer service,

 resolving queries and issues via phone,

 email, and chat

• Developed strong relationships with customers, ensuring satisfaction and loyalty
• Consistently met and exceeded customer service metrics and KPIs.

Sales Representative Experience:

• Generated revenue growth through

 effective sales strategies and customer

 engagement

• Built and maintained strong relationships

 with clients, identifying and meeting their

 needs

• Achieved sales targets and consistently

 performed above average

Supervisory Skills:

• Led teams to achieve operational

 excellence, providing guidance and

 mentorship

• Developed and implemented process

 improvements, enhancing efficiency and

 productivity

• Fostered a culture of excellent customer

 service and teamwork

Virtual Assistant Skills:

• Proficient in Microsoft Edge and Google

 Workspace

• Expertise in CRM tools (HubSpot, Zoho,

 Salesforce, Freshdesk)

• Project management (Trello, Asana,monday.com,Clickup)

 - Email management/marketing.

 - Appointment setting/scheduling (Calendly,

  Picktime, Acuity Scheduling)

What I Offer:

• Exceptional customer service and sales

 support

• Efficient virtual assistance and operational management
• Expertise in CRM

 -Email marketing/Management 

• Strong communication, multitasking,

 collaboration and problem-solving skills