Ozojiofor Chinemelum Jennifer

OZOJIOFOR CHINEMELUM JENNIFER Abuja, Nigeria PROFILE SUMMARY Results-driven and customer service-oriented Virtual Assistant with 4 years of experience as an Inbound Caller, Admin Assistant, Cold Caller, Chat/Phone/Email Support Agent, and Appointment Setter (B2B/B2C). Skilled in helping clients manage tasks efficiently, generating leads, fostering relationships, and supporting sales growth. Adept at communication, organization, and multitasking to enhance team productivity. WORK EXPERIENCE CALL CENTER DOCTORS Appointment Setter | January 2025 – August 2025 • Conducted outbound calls, emails, and messages to potential clients. • Managed and maintained daily lead pipelines using CRM tools. • Delivered persuasive communication to qualify leads. • Coordinated calendars between clients and representatives. • Achieved and exceeded weekly and monthly targets. • Built rapport with potential customers. • Handled objections and maintained positive brand image. • Provided reports and collaborated with marketing/sales. PREMIER PRODUCERS GROUP Telemarketer | May 2024 – January 2025 • Made cold calls to prospective leads. • Delivered excellent customer service. • Established rapport with leads. • Transferred leads to licensed agents. • Maintained accurate data records. • Met daily KPIs and recorded client feedback. VERSATEL MARKETING Outbound Caller / Cold Caller | September 2022 – January 2024 • Contacted prospects regarding insurance services. • Built rapport and handled objections. • Referred qualified clients to agents. • Followed up with prospects. • Met KPIs of calls and transfers. RAVE FASHION Fashion Designer | April 2020 – June 2022 • Researched fashion trends. • Designed sketches and patterns. • Managed fittings, pricing, and marketing. • Maintained vendor relationships. • Produced tech packs. GOLDEN HEART Customer Care Representative | November 2018 – February 2020 • Responded to inquiries and resolved complaints. • Processed orders and managed CRM data. • Maintained relationships with key accounts. • Achieved sales targets. ST. KIZITO CLINIC Laboratory Intern | May 2017 – October 2017 • Collected and analyzed samples. • Maintained accurate lab records. • Participated in lab maintenance and quality improvement. EDUCATION Virtual Assistant Certificate | African Leadership X (ALX) - 2024 Bachelor of Science: Microbiology | Enugu State University of Science and Technology - 2018 SKILLS OVERVIEW Customer Service, HubSpot, Gorgias, Phone Support, Rapport Building, Email Management, Objection Handling, Critical Thinking, Microsoft Office, Google Suite, Cold/Warm Calling, B2B, B2C, Negotiation, Softphone, Problem Solving, Order Entry, Scheduling, POS, Excel & Google Sheets (Intermediate), CRM Tools