Ozojiofor Chinemelum Jennifer

OZOJIOFOR CHINEMELUM JENNIFER Customer Care Rep Abuja Nigeria| -| Email :- PROFILE SUMMARY Results-driven and Customer service-oriented professional with 4 years of experience as an Inbound Caller, Virtual Assistant/Admin Assistant, Cold Caller, Chat /Phone/Email Support Agent, Appointment setter, B2B/B2C Skilled in Helping my clients with various tasks to give Client more time to focus on other important tasks, generating leads, fostering client relationships, and promoting Sales to drive business growth. I am seeking to leverage my excellent communication, customer support and sales abilities to contribute to the success of my team. WORK EXPERIENCE PREMIER PRODUCERS GROUP Telemarketer May 2024 – January 2025 . Making cold calls via phone to prospective leads . Delivered excellent customer service by addressing inquires and resolving concerns . Established rapport with leads . Transferring leads to licensed sales agents via phone . Maintaining up-to-date and accurate data records of clients . Meeting and exceeding daily KPI 400 of 6 live transfers . Maintained accurate records of customer interaction and feedback VERSATEL MARKETING September 2022 – January 2024 Role: outbound caller/ cold caller . Making cold calls to contact prospects through phone calls to introduce the insurance products and services. . Establishing rapport with prospects to understand their needs and concerns regarding health insurance coverage. . Providing information about different health insurance plans and coverage options. . Addressing any objections or concerns raised by prospects and persuading them to consider purchasing insurance. . Transfer potential clients via the phone for further discussions with insurance agents or representatives. . Following up with prospects who have expressed interest but have not yet made a decision, to encourage them to move forward with purchasing insurance. . Meeting daily KPI for 300calls and 5 live transfers. RAVE FASHION Fashion Designer April 2020 – June 2022 • Researching current fashion trends and determining what consumers will like • Collaborating with the design team to develop ideas for new products based on research data • Designing sketches for new products with a design team • Creating clothing patterns for mass production • Testing and deciding on fabrics, colors, patterns and textures for each design • Overseeing the production of designs, including carrying out fittings, determining prices and managing marketing • Maintaining relationships with vendors, suppliers and models • Communicating technical design information for customer samples • Working with team members to design clothes for upcoming seasons • Selecting fabrics and trims • Creating tech packs with detailed specifications • Creating cost sheets and product lists GOLDEN HEART Customer Care Representative. • November 2018 – February 2020 Maintained a positive, empathetic, and professional attitude toward customers at all times. • Responded promptly to customer inquiries. • Communicated with customers through various channels. • Acknowledged and resolved customer complaints. • Know our products inside and out so that you can answer questions. • Processed orders, forms, applications, and requests. • Kept records of customer interactions, transactions, comments, and complaints. • Communicated and coordinated with colleagues as necessary. • Provided feedback on the efficiency of the customer service process. • Managed a team of junior customer service representatives. • Ensured customer satisfaction and provide professional customer support. • Consistently achieved and exceeded monthly and quarterly sales target. • Built and maintained strong relationships with key accounts. • Presented product demonstration to prospective clients, highlighting key features and benefit to drive sales conversions. • Used CRM software to manage leads, track costumer interactions and generate sales reports. • Maintained a high level of product knowledge, staying updated on industry trends and competitive offerings. ST KIZITO CLINIC Laboratory Intern May 2017– October 2017 • Created test set-ups with and without supervision • Collected test data and monitor long-term tests • Reported test results, including completion of lab test request form, writing formal reports when appropriate • Participated in lab maintenance and housekeeping activities • Actively participate in quality improvement activities • Actively take initiative to increase technical proficiency • From the test results identify any design or manufacturing errors/issues to the project team • Designed and construction of simple test fixtures • Performed daily chemical and microbiological lab analyses on juice/wine samples to ensure specifications are met • Sample and analyse musts, juices, and wines using appropriate sampling procedures EDUCATION Virtual assistant certificate African leadership X (ALX) - 2024 Bachelor of Science: Microbiology – 1st Degree Enugu State University of Science and Technology - Enugu, Nigeria 2018 S. S. C. E University of Nigeria Secondary School Enugu 2013 SKILLS OVERVIEW • Customer service • B2C • HubSpot • Negotiation • Gorgias • Softphone • Phone Support • Problem Solving. • Rapport Building • Order Entry. • Email Management • Scheduling and appointment • Objection Handling • Critical thinking • Microsoft Office • Google Suite • Cold/ Warm Calling • B2B Setting • Experience with Point of Sales (POS) • Intermediate skills in excel and google sheet • CRM tools