Ozioma Rebecca Ignatius

PRECIOUS IGNATIUS DILICHUKWU Imo, Nigeria | - Linkedin |-SUMMARY An energetic self-starter with over 3 years of experience and a solid track record in customer service, hospitality, property management, property search and analysis, Airbnb arbitrage, Airbnb co-hosting, listing and price synchronization across multiple property management systems (PMS). Excels at giving clients outstanding service; exceptionally skilled at handling difficult clients; proficient in using AirDNA and other platforms to research, evaluate, and analyze listings, occupancy rates, and pricing strategies. EDUCATION African Leadership Xcelerator (ALX) – Remote AI Career Essentials Expert Digital Hospitality Hub – Remote How to manage Airbnb remotely Michael Okpara University Of Agriculture – Umuaiah, Nigeria BSc in Tourism and Hospitality June 2024 – Till Date August 2023 – December 2023 In View WORK EXPERIENCE Customer Support Agent | Listing Agent | Airbnb Co-Host April 2024 - Till Date Charming Downtown Poolhouse – North Carolina, USA ● Provided excellent customer service to guests and worked to ensure guest satisfaction throughout their stay, and this led to over 100% 5-star reviews. ● Optimized over 5 property listings on Airbnb, VRBO, booking.com, and other short-term rental platforms. ● Coordinated and managed check-in and check-out processes for guests. ● Skillfully responded promptly to over 50 guest inquiries, reservations, and messages, thereby increasing our response rate to 100%. ● Coordinated the property cleaning services and addressed maintenance issues promptly ensuring timely and quality maintenance of properties. ● Handled booking requests, managed reservations, and ensured accurate payment processes. ● Optimized and created accurate property listings that showcase the property's features, amenities, and unique selling points and added captivating descriptions to attract guests. ● Synced calendars across various platforms to prevent conflicting bookings, maintaining a 100% booking accuracy rate. Airbnb Arbitrage Expert and Property Finder April 2023 - December 2023 Prostays Residence – California, US. ● Conducted market research to identify profitable properties for clients, providing detailed analysis and recommendations. ● Successfully identified and closed deals of over 6 profitable properties and received excellent feedback from my clients. ● Negotiated lease agreements, subleasing arrangements, and rent prices on behalf of clients and secured more than 15% discount. ● Expertly analyzed listings, occupancy rates, and pricing strategies through the use of AirDNA, pricelabs and other relevant platforms. Airbnb Co-Host and Listing Assistant April 2019 - January 2021 Prime Solutions – Parañaque, Phillipines ● Assisted customers with inquiries, resolved issues, and provided accurate property information, resulting in a 75% increase in customer retention. ● Ensured guest satisfaction throughout their stay at the property, which earned 100% 5 star ratings, constant referrals, and return bookings. ● Trained new team members on customer service protocols and property knowledge, enhancing team performance by 25%. ● Handled all inquiries from customers about booking our properties, reaching a 95% satisfaction rate with customers. ● Created detailed property listings with optimized descriptions using keywords to enhance visibility and attract potential guests, resulting in a 70% increase in booking inquiries. VOLUNTEER ACTIVITIES Digital Hospitality Hub, Remote, Nigeria September 2023 - April 2023 Conducted comprehensive research for Digital Hospitality Hub, identifying areas and cities with Airbnb restrictions and those that permit vacation rentals. Analysed market trends to find profitable properties, organized property tours and viewings, and delivered in-depth analyses to support strategic development and growth initiatives. ● ● ● ● ● ● SKILLS Leadership Skills Problem-Solving Customer Service Online Chat Support Excellent Communication Skill Attention to detail and accuracy ● ● ● ● ● ● Lead Generation ● Google Workspace ● Management Skills ● Property Management ● Real Estate Lead Generation ● Property Management Software ● Canva Redfin AirDNA Hostaway ownersrez Hospitality