Ozioma Happiness Ibeachu-| - | Portharcourt |
LINKEDIN
PROFESSIONAL SUMMARY
Empathetic and tech-savvy Customer Support Specialist with over 5 years of experience delivering exceptional
customer experiences across banking, wellness, and real estate sectors. Adept at resolving complex client issues,
providing onboarding support, managing remote tools, and communicating across cultures. Known for maintaining
high satisfaction scores (98%+), building customer loyalty, and improving service workflows. Skilled in using
CRM platforms (Zoho CRM, HubSpot), MS Office Suite, Google Workspace, and communication tools. Seeking
to bring professional integrity and detail-oriented service to a fully remote customer support role.
CORE SKILLS & TOOLS
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Customer Service and Support
Client Onboarding and Training
Remote Team Collaboration.
Empathy, Patience and Conflict Resolution
Microsoft office and Google workspace proficiency.
Customer Relationship Management Tools.
Effective Communication and Active Listening
Multitasking and Time Management
Technical Troubleshooting and issue escalation
Calendar and Schedule management
Problem solving and organizational skills
Data entry, report and Documentation
PROFESSIONAL EXPERIENCE
Ecosphere Property Development Company Limited
Customer Support / Communications Executive
Owerri, Nigeria
Oct 2024 - Present
• Supported remote teams with calendar scheduling, inbox management, and internal documentation.
• Managed internal communications, press relations, and public-facing messaging.
• Improved response time to client emails by 30% through prompt and professional communication.
• Coordinated onboarding sessions and internal meetings using Calendly and Zoom.
• Conducted research and compiled reports using Microsoft Word, Excel, and Google Suite tools.
• Responded to emails, phone calls and messages, ensuring timely and professional communication, thereby
improving email response time by 30% enhancing client satisfaction
Union Bank of Nigeria
Sales and Service Associate
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Lagos, Nigeria
Jan 2023 – Oct 2024
Provided primary customer support via phone, email, and in-person, ensuring customer queries were
resolved with a 98% satisfaction rate.
Maintained up-to-date product knowledge, leading to accurate advice and personalized
recommendations, boosting upsell success by 15%.
Managed customer complaints, achieving a 95% issue resolution rate within set timeframes, increasing
client retention by 12%.
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Recorded all customer interactions and processed accounts in a CRM system, reducing manual errors
by 20%.
Built strong relationships with clients through proactive follow-ups and personalized communication,
leading to improved customer loyalty
United Bank for Africa
Settlement Officer
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Lagos, Nigeria
Sep 2021 - Nov 2022
Ensured the timely and accurate settlement of card transactions, reducing discrepancies by 10%
through enhanced process reviews.
Streamlined settlement processes, reducing transaction turnaround times by 25%, contributing to
overall team efficiency.
Maintained up-to-date knowledge of industry regulations, ensuring 100% compliance in all settlement
activities.
Collaborated with team members to improve operational workflows, boosting productivity by 18%..
Trained new team members on best practices and policies, ensuring consistent performance and
adherence to company standards
Hope Wellness and Beauty Enterprise
Abia State, Nigeria
Business Development Manager
Sep 2019 - Jul 2021
• Led business development efforts that increased sales by 30% through strategic customer acquisition and
relationship management.
• Organized product demonstrations and marketing events, boosting brand visibility by 20% and attracting new
clientele.
• Utilized CRM tools to manage leads and prospects efficiently, improving conversion rates by 15%.
• Designed business development strategies that led to a 30% increase in sales.
EDUCATION
Imo State Polytechnic Umuagwo-Ohaji
Higher National Diploma (HND), Physics/Electronics
National Diploma, Science Laboratory Technology
Imo State, Nigeria-
CERTIFICATIONS
Certificate for completion of In-Demand IT Skills Training, Digital Witch Support
Certificate in Career Essentials in Generative AI, Microsoft & LinkedIn
Certificate in Learning Microsoft 365 Copilot for work, LinkedIn Learning
Certificate in Ethics of the Age of Generative AI, LinkedIn Learning
Certificate in Project Management, She Leads Africa SLA
Certificate in Virtual Assistant Professional, Digital Exchange Academy
Certificate in Customer Service Management, AQskill Academy
Certificate in Copywriting, FCUBS Academy
July 2025
June 2025
June 2025
June 2025
Sept 2024
Sept 2024
Jan 2024
Jan 2023
