OZIOMA EKEKEH
Customer Support Specialist
linkedin.com/in/ekekeh-ozioma | Lagos, Nigeria
PROFESSIONAL SUMMARY
Customer Support Specialist with experience handling email and ticket-based customer inquiries,
resolving account, billing, and delivery-related issues, and maintaining accurate support
documentation. Background in Radiography with a deliberate transition into customer support,
bringing strong attention to detail, patient communication experience, and the ability to perform
accurately under pressure. Skilled in providing clear, empathetic communication while following
structured support workflows in fast-paced environments.
PROFESSIONAL EXPERIENCE
Customer Support Experience
Independent Contractor | 2025
● Provided email-based customer support by responding to customer inquiries, complaints, and
requests in a timely and professional manner.
● Managed and prioritized a daily queue of 30+ tickets, maintaining response times under 2 hours.
● Resolved common customer issues by following established support workflows.
● Responded to customer requests empathetically, maintaining accuracy and clarity.
● Built 3 response macros that cut average reply time by 2 minutes per ticket.
● Updated ticket statuses appropriately to reflect progress and resolution.
● Logged 100% of interactions in Zendesk, reducing follow-up gaps and missed escalations.
Administrative Support
Upwork | June 2023–August 2025
● Transcribed 20+ hours of audio/video monthly with 98%+ accuracy across 3 concurrent clients.
● Delivered 10+ articles and scripts monthly for clients across 3 niches, with zero revision rejections.
● Edited documents for clarity, grammar and voice consistency.
● Conducted detailed research to fact-check content and ensure source credibility.
● Collaborated with clients to revise and enhance content based on feedback.
Sales Representative
Yeolan Enterprises | January 2022–December 2022
● Handled daily customer inquiries through in-person and phone communication.
● Guided customers through purchasing decisions while resolving service-related issues.
● Maintained accurate customer records and transaction details using CRM-style documentation
practices.
● Followed up on customer inquiries, contributing to a 10% inquiry-to-sale conversion rate.
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Managed an average of 10+ customer interactions daily in a fast-paced environment while meeting
monthly performance targets.
SKILLS & TOOLS
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Customer Issue Resolution
Written Communication
Email & Ticket-Based Support
Customer Follow-ups & Case Tracking
Support Documentation
Ticket Prioritization & Queue Management
Issue Escalation & Handoff
Basic data entry / reporting
CRM & Ticketing Systems (Zendesk)
Internal Notes & Case Records
Support Macros & Response Templates
Google Workspace
Microsoft Office
NON-DEGREE CERTIFICATIONS
● Service Hub Software, HubSpot Academy, 2025.
● Foundations, Data everywhere, Coursera, 2025.
● Certificate of Appreciation for Participating in The Cowrywise Ambassador Program, Cowrywise,
2025.
EDUCATION
University Of Benin | Benin City, Nigeria
October, 2025
B.Rad, Radiography
VOLUNTEERING EXPERIENCE
● Breast Cancer Awareness Volunteer | 2025, Community Outreach Program, Benin City, Nigeria
Engaged with members of the public to raise awareness about breast cancer prevention and early
detection.
● Cowrywise - Campus Ambassador |-, Benin City, Nigeria
Promoted Cowrywise and developed an environment positive towards the brand. Developed
campus-specific marketing and outreach programs/campaigns.
