Ozioma David Emuloh

Ozioma David-Emuloh Customer Support Professional Mobile: - - Email: -- I am an ardent and skilled Customer Support Professional who is enthusiastic about delivering exceptional service to professional business clients. Areas of experience are built around analyzing, troubleshooting and providing solutions to technical issues focused around all customer queries and requests. I have good communication skills, with fluency in English, excellent proofreading skills. As an advocate of continuous development, I strongly believe in acquiring knowledge through self-pace learning or training where the opportunity presents itself. Experiences Clipboard Health, USA (Remote) Jan 2022 – June 2022 Customer Support Professional Responsibilities      Handle tickets on Zendesk daily. Verify over 300 healthcare professional’s timesheet daily and payment is received instantly. Confirm from healthcare facilities through calls or emails that staff worked the shift. Ensure timesheet is accurately filled to avoid billing disputes. Work together with other teams to ensure customer issues are resolved at once. Insurance Supermarket, USA (Remote) US Qualifier Responsibilities     Receive inbound and outbound calls daily. Act as a liaison between customers and advisors. Ensure clients qualify for the cover they are looking for. Connect clients to a local advisor if qualified. Dec 2020 – Sept 2021   Update traction and log sheet for daily calls. Handle daily objections from clients while successfully assisting them speak to an advisor to get a quote. Customer Contact Solutions Nigeria July 2015 – June 2016 Customer Support Personnel Responsibilities    Receive inbound and outbound calls daily. Attend to customer’s queries and complaints. Escalate customer’s query and complaint to the appropriate department. Diamond Bank Plc May 2013- Dec 2014 Direct Sales Executive Responsibilities       Engage and acquire new customers and new businesses. Mobilize low cost deposits. Drive credit card sales. Create awareness about diamond bank and its product and services. Respond to customer’s queries and instructions. Follow up on customers to know their challenges on products and proffer solutions. Education Nnamdi Azikwe University,Nigeria Bsc(Banking and Finance) - Nnamdi Azikwe University, Nigeria Ond(Psychology) - Technical Skills       People Management Problem solving Analytical Reasoning Excellence in customer service Detail Oriented Effective communicator Competence     Problem solving and critical thinker. Great interpersonal skills Excellent written and impeccable communication skills in English to successfully engage in a professional workgroup. Calm level head and willingness to learn Conversant work tools           Google Suite Asana Zendesk Zoom Loom Salesforce Slack Insightful Atlassian Hobbies      Taking on new adventures. Swimming Playing board games Cooking Exploring new technologies