ALAKA
OZIOMA
COMFORT
PROFESSIONAL EXPERIENCE
T AND T credit counseling
Customer support
2022 – 2024 | Remote
Managed inbound customer calls and timely
responses to enquiries
•
Customer support
representative--
Abakaliki, ebonyi state, Nigeria
Addressed customer's enquiries through email and
livechat, providing high quality satisfaction and
service
•
Facilitated the escalation of customer requests to the
appropriate internal team for immediate resolution
•
Assisted customers in upgrading their credit card
information securely and effectively
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linkedin.com/in/oziomachukwucomfort-
Ensured the confidentiality of customer's information
at all times
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PROFILE
Dedicated and committed Customer
Service Representative with over 1 year
of hands-on experience. Eager to utilize
strong communication and
collaboration skills in a dynamic, techfocused environment. Proficient in
customer relationship management, I
am committed to enhancing customer
satisfaction and fostering positive
company-client relationships.
Jumia
Customer support intern
2024 | Remote
Managed customer inquiries across multiple channels
including live chat, email, and phone, ensuring
prompt and empathetic responses.
Investigated customer complaints thoroughly,
identifying issues and escalating them to the relevant
department for resolution.
•
•
Supported customers in tracking their orders,
providing updates and solutions to any deliveryrelated concerns.
Facilitated payment processing and managed refund
requests, ensuring a seamless financial experience for
customers.
Collaborated efficiently with my team to ensure an
effective customer satisfaction and prompt goal
achievement for the company
•
•
EDUCATION
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Ssce holder
Community secondary school
2015 – 2020 | Ebonyi state, Nigeria
Bachelor of arts in mass
communication
Ebonyi state university
2021 – 2024 | Ebonyi state, Nigeria
SKILLS
Customer relationship management
Email management
Appointment setting and scheduling
LANGUAGES
English
Product knowledge
Active listening skills
Problem solving ability
Collaboration skills
Effective communication
Hardwork and resilience
