Oyiwodu Ochoche

Oyiwodu Ochoche Aje Psychologist/Content Writer/Client Service Executive House A47 Road 15, Basic Estate, Lokogoma, Abuja, Nigeria- - ABOUT ME I am a versatile professional with a rich tapestry of experience spanning psychology, content writing, and client service. Over the past 5 years, I have immersed myself in the intricate realm of psychology, aiding individuals in navigating their emotional landscapes and fostering positive mental well-being. As a Client Service Executive, I bring a unique blend of empathy, communication prowess, and problem-solving skills honed through my diverse experiences. My journey has equipped me with a deep understanding of human behavior, enabling me to build meaningful connections with clients and address their needs effectively. Whether crafting compelling content or fostering genuine client relationships, I thrive on the intersection of psychology and communication. WORK EXPERIENCE Serenity Nigeria - March 2023 - August 2023, Abuja Nigeria. Assistant Community Manager. Managed the front office, providing a professional and welcoming environment for visitors and staff. Effectively handled incoming calls, emails, and correspondence, ensuring timely and accurate communication. Coordinated appointments, meetings, and events for executives and team members, optimizing scheduling efficiency. Prepared and distributed internal and external communications, including memos, reports, and presentations. Maintained organized electronic and physical filing systems for easy information retrieval. Acted as a key point of contact for clients, addressing inquiries and providing information on services. Ensured client satisfaction by promptly addressing concerns and facilitating effective communication with relevant departments. Created, updated, and maintained documents, records, and databases with a high level of accuracy. Ensured compliance with record-keeping policies and procedures. Coordinated travel itineraries, accommodations, and logistics for executives and staff. Big Brains Digital Marketing - May 2022 - August 2022, Philippines. Content Writer. Develop content aligned with short-term and long-term marketing targets. Research industry-related topics and identify gaps in our content. Collaborate with team members and other departments to produce high-quality content for various outlets. Ensure brand consistency, edit and fact-check pieces of content generated by colleagues. Use best practices to optimize content considering SEO and Google Analytics. Liaise with Designers to enrich the text with visual aids, like images and charts. Shape language and tone used in sales emails, banners, and brochures. Analyze, report, and optimize content and activities based on media engagement. Merosa Academy High School - Apo Resettlement Abuja Nigeria. Front desk Manager. March 2021 - March 2022. Keep front desk clean, tidy and supplied with all necessary supplies Greet, communicate with and welcome guests. Keep the office in order. Answer customers' questions and address their complaints. Answer all incoming calls and redirect them or keep messages Monitor office supplies Monitor and update records using files or microsoft excel Receive letters, packages and send them to the appropriate destination. The Underground Railroad - John Freeman Walls historic site Ontario Canada. - Ontario, Canada. Sept 2018 - Aug 2019. Tour Guide. Gave individuals a tour of the facility giving the detailed facts about the history of the facility. Handling complaints and refunds. Maintaining the data of clients. Using a booking system. Collecting and processing payment. PROFESSIONAL SKILLS Freelance product reviewer Hospitality and tourism professional Content creator Educational Advisor Food connoisseur Training NorthStar Call Experts Training SOFT SKILLS Ability to work with distributed teams. Ability to work well under pressure. Ability to work remotely Self motivated Strong communication skills. Ability to work in a distributed environment and in teams EDUCATION A levels - Great Lakes College Toronto Canada 2016 - 2017 University of Ghana B.A Psychology 2019 - 2021 LANGUAGES English REFERENCES Referees available on request