Oyinloye Pelumi

OYINLOYE PELUMI ODUNAYO ● Address: 10b, 4th Avenue, Industrial Estate, Agbara, Ogun state Tel: - ● Email:-PROFESSIONAL SUMMARY Are you juggling too many tasks and need a reliable helping hand to keep things on track? I’m a dedicated Virtual Assistant with hands-on experience in email management, scheduling, data entry, invoicing, and digital file organization. With a strong background in data entry, I bring excellent communication, organization, and problem-solving skills to every task. I help busy professionals stay organized, meet deadlines, and reclaim their time. PROFESSIONAL SKILLS ● Email & Calendar Management Ⓓ Excellent communication and interpersonal skills ● Data Entry & File organization Ⓓ Organizational skill ● Scheduling & Appointment Setting Ⓓ Time management ● CRM Tools (e.g., Zoho, Fresh desk) Ⓓ Attention to detail WORK HISTORY Customer Service Representative May/2022 – Dec/2024 MTN Office, Asero, Abeokuta, Ogun Responsibilities: ● Managed and maintained customer accounts, addressing inquiries and ensuring accurate service ● Resolved client complaints issues promptly and providing information on MTN products and services to meet their needs. ● Responsible for identifying opportunities to cross-sell and upsell MTN products and services, driving sales growth, enhancing customer experience, and consistently meeting targets. ● Managed CRM systems for tracking support requests. Virtual Assistant (Remote) Feb/2021 to April/2022 Beepsoft, Osogbo, Osun State Responsibilities: ● ● Managed email communications by filtering, organizing, and responding to messages promptly Scheduled appointments and coordinated meetings with clients and team members, ensuring efficient time management. ● ● Performed accurate data entry and maintained detailed records to support operational efficiency. Prepared invoices and monitored payments to ensure timely billing and financial tracking. Corper Liaison Officer (CLO) 2018 National Youth Corp Service (NYSC), Jigawa Responsibilities: ● Acted as an intermediary between corps members and the community. ● Passed information from NYSC officials to corps members. ● Reported complaints from corps members to the NYSC secretariat. Voluntary Data Entry Living Faith, Abeokuta 2022 -2024 Responsibilities:  Inputted figures into spreadsheets with accuracy and consistency  Tracked and updated monthly financial contributions  Verified data accuracy by cross-checking entries with original records.  Ensured timely completion of data entry tasks while adhering to confidentiality protocols and data protection standards. EDUCATION Bachelor of Science (B.Sc.): Economics 2017 University of Ilorin, Ilorin, kwara State - Completed Compulsory National Service in 2018 Senior Secondary School Certificate 2013 Roseful High School, Osogbo, Osun State TRAINING How May I Serve You Training Program MTN Nigeria 2024 MTNN Service Academic Training Program MTN Nigeria 2024 CERTIFICATIONS Data Entry Academy 2024 • Accounting Hub Entry level Completion of Financial Analyst course 2023 HOBBIES Learning new software/tools • Organizing events or planning activities BIO-DATA Sex: Female Languages: Yoruba and English REFERENCES Available On Request • Interacting with people