Oyinkepreye Torlowei

OYINKEPREYE TORLOWEI-| - | Delta State, Nigeria | LinkedIn Profile PROFESSIONAL SUMMARY Proactive assistant with extensive experience in administrative support, client communication, and project management. I demonstrate expertise in data entry and spreadsheet management. I am proficient Microsoft Office Suite and Google workspace, CRM systems, and various project management tools to streamline workflows and support informed decision-making. Career goal: To leverage administrative skills in a dynamic environment and drive organizational success. PROFESSIONAL EXPERIENCE Virtual Assistant, Afriment     Managed email accounts, and ensured timely responses customers inquiries. Collaborated with the sales team to develop and implement targeted marketing campaigns, resulting in a 5% increase in sales. Managed multiple tasks and prioritized responsibilities to meet deadlines, while maintaining confidentiality and handling sensitive information with discretion. Provide exceptional customer service, resulting in a 95% client satisfaction rate. Virtual Assistant, Remote Trybe     (March 2025 – Current) (January 2025 – February 2025) Utilized Google workspace to create and manage spreadsheets, documents, survey forms and presentations, enhancing document quality and accessibility by 20%. Assisted in managing executive calendars, scheduling meetings, and organizing events, providing executives with 10 more hours daily to focus on core responsibilities. Created and implemented a knowledge base, reducing support tickets by 30% Managed multiple tasks and prioritized responsibilities to meet deadlines, while maintaining confidentiality and handling sensitive information with discretion. Administrative Assistant, Rongtai Plastic (November 2022 – February 2025) Edo State, Nigeria       Professionally handled clients’ inquiries via phone calls, ensured timely and accurate responses, resolving 80% of issues. Managed daily administrative tasks such as data entry and file organization to maintain integrity and correctness of information. Supported the implementation of new administrative systems and processes resulting in 15% increase in project efficiency and streamline workflows. Responsible for tracking and managing client payments and invoices. Compiled and maintained both daily and monthly report to the sales representatives and clients. Exceptional team management in the distribution of products, resulting in 75% customer satisfaction rate. Virtual Assistant Intern (October 2024 – December 2024) Elite Global Intelligence Technologies     Managed the CEO's appointments, preventing meeting clashes and improving scheduling efficiency by 30%. Developed and maintained complex spreadsheets to track project progress, resulting in a 15% increase in project efficiency Implemented effective time management strategies that resulted in 50% increase in ontime task completion Conducted research and compiled information for various projects and presentations, enhancing the quality of deliverables and ensuring alignment with clients’ expectations. EDUCATION Bachelor of Science, Biochemistry University of Benin 2016 – 2019 SKILLS          Administrative support Email management Basic accounting principles Results-oriented Ethics and discretion Technical proficiency Schedule management Data entry techniques Microsoft office suite  Multitasking  CRM tools (hubspot, intercom, freshdesk)  Remote communication  Time management  File organization and maintenance  Critical thinking  Confidentiality maintenance  Flexibility CERTIFICATIONS  Virtual Assistance, Remote Trybe.  Project Management Fundamentals, IBM SkillsBuild.  Customer Engagement: Problem solving and Process Controls, IBM SkillsBuild.  Virtual Assistance, Elite Global Intelligence Technologies. PORTFOLIO Virtual Assistant Portfolio Customer Support Representative Portfolio