Oyinkansola Usuf

Oyinkansola Usuf Project/Operations Management Dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. A dedicated business professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic and eager to contribute to team success through hard work, paying attention to detail and excellent organizational skills. Clear understanding of business tasks and motivated to learn, grow and excel in a business environment. Excellent reputation for resolving problems and improving customer satisfaction. Contact Address Kwara, LA, 24001 Phone - Work History 2021-01 Current Project Management - Business System Analyst E-mail- Skills Service Oriented, Critical Thinking and Strong Collaborating Proficiency with spreadsheets, CRM, MS Suites, Google Suites Goldrush Agency, Lagos, LA ● Improved TAT of processes which translated to 99.9 % improvement in service delivery ● Created better database unit for customer orders and invoices ● Collaborated with Director of Sales Operation on process improvement plans ● Constantly Trained Employees on New Process Improvement and Standard Operating Procedure. Betamargin Ventures, Lagos, LA ● Planned and oversaw strategic, operational, and administrative projects ● Mitigated risks and reduced Operational risk by 25 percent ● Initiated and incorporated quality control measures to reduce errors ● Organized system operating procedures to strengthen controls ● Identified needed business improvements and determined appropriate systems required to implement solutions ● Monitored employee tasks to gauge business functions and inefficiencies ● Collected, defined and analyzed business requirements ● Improved systems with addition of new features and infrastructure Background in client relations, Sales, Project and Operations management Corporate client relations - Client coordination Languages English Yoruba Operations Risk Analyst Guaranty Trust Bank Plc, Lagos, LA ● Planned and oversaw strategic, operational, and administrative projects, which resulted in operational performance report above 90 percent ● Provided professional advice and direction to all departments on all matters relating to service improvement ● Identified bottlenecks and implemented new and improved processes ● Actively partnered with respective internal stakeholders to plan strategies aimed at improving relationships with clients ● Daily review of Internal Ledgers to minimize Operational Risks. ● Met SLAs and internal and external regulatory standards by conducting scheduled procedural and tool audits ● Identified and analyzed project risks and developed mitigation strategies Education - Google Data Analytics Certificate: Data Analytics - B.Sc: Geography University of Ilorin - Nigeria University of Ilorin - Nigeria Meritorious Service - 2018 Most Customer Centric 2013