Oyindasola Akintola

With 6+ years of experience in customer and technical support, I specialize in leading teams and building support systems that drive measurable results. My background spans Fintech, e-commerce (Comforter’s Herbal), FMCG (Coca-Cola), and the Music Industry (Highvibes Distribution), where I’ve managed support operations, trained and supervised teams, and implemented data-driven strategies that improved customer retention by 20%, boosted CSAT by 15%, and reduced response times by 40%, all while keeping costs under control.

I’m proficient with leading CRM and support tools (Zendesk, Freshdesk, Intercom, HubSpot, Salesforce) and skilled in analyzing support metrics with Excel, Google Sheets, Power Bi, and Tableau to uncover trends and guide CX improvements. As both a hands-on specialist and team leader, I bring a customer-first, insight-led approach that enhances retention, strengthens brand loyalty, and drives business growth.

If you’re looking for someone who can balance frontline support, team leadership, and data analysis to elevate your customer operations, let’s connect.