OYINDAMOLA OBATERU
Customer Service Representative
- |-| Lagos, Nigeria
LinkedIn: https://www.linkedin.com/in/oyindamola-obateru-a
Professional Summary
Dedicated and empathetic Customer Service Representative with a strong passion for helping people and solving problems. Skilled in managing live chat and email communications, resolving customer complaints, and delivering excellent service in a remote work environment. Seeking a remote role to support customers and contribute to organizational success.
Skills
Customer Support (Live Chat & Email)
Communication & Problem-Solving
Time Management
Emotional Intelligence
Conflict Resolution
Work Experience
Customer Service Representative
Self-Employed / Freelance – Remote | 2023–Present
- Assisted customers in resolving inquiries promptly and professionally
- Provided support through live chat and email channels
- Maintained a calm and positive tone when handling complaints
- Recorded customer feedback and improved service delivery through proactive solutions
Education
B.Sc Political Science
University of Ilorin, Nigeria | 2022
Certifications & Training
Customer Service Skills Certificate (CPD Certified) – Alison.com | Feb 2023
Languages
English – Fluent
Yoruba – Fluent
Additional Information
Volunteer Experience
Vertex Stylz (2023)
- Responded to customer orders and inquiries via WhatsApp and email
- Provided guidance on products and maintained customer satisfaction
Availability
Available to work full-time remotely, including weekends and flexible hours
Soft Skills
Strong emotional intelligence
Ability to work under pressure
Quick learner
Tech Equipment
Laptop, stable internet connection, and noise-canceling headset
