OYINDAMOLA KHALILAT LATEEF
Ibadan, Nigeria. | - |-PROFILE SUMMARY
A competent worker with hands-on personnel management experience that blends seamlessly into position of Human Resources Roles.
Proven track record of enhancing customer experience and improving retention through knowledge, patience, and understanding. Excels at
prioritizing and completing multiple tasks simultaneously and following through to achieve project goals, a fast learner, and can work
within a team in your organisation. Also to strive for excellence and precision, attaining professional distinction and proficiency, with high
degree of self-motivation and strong problem solving capabilities for enhancing effectiveness and efficiency in an organization. Displays
outstanding ability to plan, coordinate, and implement practices and procedures to bring significant improvements in quality and processes
towards the successful attainment of organization goals.
SKILLS AND COMPETENCIES
Multitasking Skills
Communication Skills
Performance Monitoring
Interpersonal Skills
Microsoft Office
Time Management
Teamwork and Team
Leadership
Problem Solving Skills
Customer Service
Attention to Detail
Analytical skills
Initiative Driven
Innovative Thinking
KEY ACHIEVEMENTS
Decreased the number of absent students by 10% through useful teaching aids that fascinated the students.
Assisted in increasing student performance by 15 % by incorporating engaging teaching methods to encourage participation.
Increased productivity in the poultry farm by 25%.
Reduced the turnover rate of employees in the poultry farm to 16%.
Reduced the turnaround time by 15%.
Resolved customer’s complaints by identifying problems and taking appropriate corrective action.
PROFESSIONAL WORK EXPERIENCE
Customer Service Officer | Wema Bank
DATE
|March 2021- TILL
Provides splendid customer service to customers in a friendly and courteous manner at all times.
Improves customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their
challenges are resolved without delay.
Provides information to customers on their account status and account balances
Open new bank accounts according to laid down rules and guidelines.
Contributes to team effort by accomplishing related results as needed.
Talent Acquisition Specialist| Ripple Match | FREELANCE|
Sourced and attracted candidates through the use of Linkedin, Indeed and other job posting websites
Screened resumes and interviewed candidates
Onboarded and trained new employees
Record keeping
Admin/HR Officer| Federal Radio Nigeria
|March 2021- June
2021
Maintained the complete database of employees and update with any changes
Implementation of payroll benefits, leave allowance, loans and other staff welfare packages.
Compilation of statistical reports concerning personnel related data such as transfers, absenteeism or work hours
Provided HR support services
proper record keeping of official documents
VIRTUAL HR INTERN |General Electric
|August 2020 – October
2020|
•
Exposed to writing of constructive feedback to motivate employees.
•
Learnt the usage of lean to improve processes and workflow.
•
With the compensation and benefit approach, learnt use of pay ranges, building compensation ratios, merging and
developing of data in order to provide the right guidance.
Teacher | Npower Federal Government – Oyo
|August 2018 – July 2020 |
Taught History to a class of over 350 students.
Followed the established course outline to prepare lessons and convey information and enhance understanding of materials.
Kept the classroom focused on academic and intellectual discussions to further students' critical thinking skills.
Observed, monitored, and recorded student behaviour and academic performance.
Maintained discipline following the rules and disciplinary system of the school.
Evaluated student progress and prepared tests and quizzes to determine comprehension.
Manager | Alawaye Farm – Oyo
|November 2016 – July 2018 |
Efficiently maintained a high level of morale and team-work on production floor through frequent communication with 25
employees.
Executed a new training initiative to improve skills and develop leaders within team members.
Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
Assessed employees' strengths and delegated tasks based on expertise and knowledge, which increased workflow.
Increased productivity and reduced material waste by consistently seeking efficiencies.
Proficiently decreased costs by negotiating with vendors and suppliers for better prices.
Teaching Staff | NYSC – Benin, Edo
|December 2015 – October
2016 |
Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
Assisted teachers with lesson preparation and curriculum implementation.
Established positive relationships with students, parents, fellow teachers and school administrators.
Provided students with personalized educational, behavioural and emotional support.
Participated in meetings with parents concerning the child's progress and areas of concern during parent-teacher meetings.
Contributed to a positive, educational setting by delivering gentle discipline and promoting student success.
EDUCATION
and Personnel Relations (MIPR) – University of Ibadan, Oyo.
International Studies – Osun State University, Ikire, Osun
Federal Government Girl’s College Owinni – Oyo |2010|
Masters of Industrial
| 2021 |
Bachelor of Arts, History and
| 2015 | Second Class Upper
