Oyindamola Ayodola Ajayi

Oyindamola Ayodola Ajayi | Freelancing-|| - || LinkedIn Profile Lagos, Nigeria SUMMARY ●​ Energetic self-starter with experience in Customer Relations. ●​ Excels in providing exceptional service to clients; especially skilled with handling challenging customers. ●​ Results-oriented professional with a diverse skill set. ●​ Demonstrates exceptional multitasking, project management, and time management skills in previous positions. ●​ Adept at utilising Microsoft Office packages with a keen attention to detail, strong problem solving abilities, and a collaborative team-oriented approach. ●​ Encompassing communication, interpersonal and analytical skills. EDUCATION Federal University Oye-Ekiti – Ekiti, Nigeria​ B.Sc Geology December 2015 – November 2021 CERTIFICATION ALX Africa​ Virtual Assistance Training Coursera​ ​ Project Management ​ September 2024 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ 2023 WORK EXPERIENCE Freelancing​ November 2024 - Present ​ Remote ●​ Provide virtual support services, including data annotation, data entry, and virtual assistance. ●​ Deliver accurate and timely results to drive business success. ●​ Utilize tools such as Google Suite, Microsoft Office, Clickworker, Hive, and Labelbox. ●​ Offer exceptional customer service and support to clients. ​ Opay Digital Services Limited​ August 2023 - Present Customer Service Representative – Ikeja, Lagos​ Hybrid ●​ Delivering exceptional customer service by promptly responding to inquiries through various channels, including phone, email, and chat. ●​ Facilitating seamless financial transactions, and guiding customers through deposit, withdrawal, and transfer processes. ●​ Ensuring compliance with financial regulations while assisting customers with account management and online banking functionalities. ●​ Effectively managing and resolving customer complaints, demonstrating a commitment to problem-solving and customer satisfaction. ●​ Offering personalised financial advice and recommendations based on individual customer needs. ●​ Educating customers on security measures and promoting awareness of fraud prevention best practices. Studiopedia Collective​ January 2023 - July2023 Office manager – Ilupeju Lagos​ ●​ Oversee the day-to-day operations of studio spaces, ensuring they are well-maintained and equipped for client use. ●​ Coordinate scheduling and reservations for studio spaces and equipment. ●​ Serve as a primary point of contact for clients, addressing inquiries, providing information on available services, and assisting with bookings. ●​ Provide general administrative support, including answering phones, managing emails, and maintaining organised records. ●​ Monitor and analyse the usage of studio spaces and equipment to optimise resource allocation. Oyo State Mineral Development Agence (OYSMDA)​ December 2021 - November 2022 Assistant Accounting Officer (NYSC) – Ibadan, Oyo State ●​ Performed clerical work for The Director of Finance & Accounting. ●​ Assisted in organising and making the salary sheets and e-payments. ●​ Supported in the preparation of quarterly reports. ●​ Obtained, compiled and recorded details of new corps members and their allowance records. ●​ Deposited and recorded revenue cheque. SKILLS ​ Leadership skills ​ Time management ​ Multitasking skills INTERESTS ​ Music ​ Volunteering LANGUAGES ​ Yoruba - Native ​ English - Expert ​ Regional Development Pidgin - Expert