Oyindamola Akogun

AKOGUN, OYINDAMOLA AICRM +GG,iu CURRENT ROLE: AVAILABLE FOR RESUMPTION (REMOTE) AVAILABLE TO OPPORTUNTIES IN: Human Resource/Administrative Assistant ABOUT ME I am a dependable person who is great at project and time management. I am hardworking and has acquired extensive knowledge through previous work experience in managing and delivering projects as at when due, reports, leading teams. Additionally, I have strengthened my skills in the work environment with over four years of experience involving a multitude of analytical tasks, banking, customer service, project management. Moreover, have contributed immensely to improving the business by successfully managing projects resulting in increased performance and productivity. I have a lifelong commitment to learning and to be part of an organization that harnesses my intrinsic abilities and academic skills toward excellence and value addition to organizations set goals, while enhancing my competence for a professional career. ACADEMIC AND STATUTORY QUALIFICATIONS • • National Youth Service Corps BSC Local Government Studies, Obafemi Awolowo University - CERTIFICATIONS • • Chartered Institute of Personnel Management of Nigeria (CIPM) Certified Customer service Professional In View 2014 Institute of Customer Relationship Management (ICRM) • Postgraduate Diploma in Customer Relationship Management (ICRM) Institute of Customer Relationship Management (ICRM) SKILLS CAPABILITIES ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Communication Independent and Proactive Self-motivation Tech Savvy Time Management Team Leadership and Team Player Customer focus and satisfaction Organizational and Managerial skills Interpersonal Relationship TRAININGS AND SELF DEVELOPMENT EFFORT ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Proficient use of remote tools- Google suites, Emails, Zoom, Teams, Trello, Slack, Skype, SharePoint. Six months of experience working remotely. Collaborate with team members effectively and efficiently while working in a remote environment. Effective Problem-Solving and Decision-Making Enterprise Document Management and Process Automation High adaptive ability to function effectively and efficiently in a new environment with little or no supervision. Microsoft Office, Word processing, PowerPoint, Excel Spread Sheet Resourceful Team player, participatory in team activities and of high perseverance PROFESSIONAL EXPERIENCE CENTRAL PROCESSING OFFICER (April 2017-January 2021) UNION BANK OF NIGERIA PLC ▪ ▪ ▪ ▪ ▪ ▪ ▪ Account processing and maintenance in accordance with the laid down Standard Operating Manual Dedicated and committed to achieving daily target with awesome daily performances, thereby, enhancing increase productivity. Ensuring customer satisfaction by treating customers request at a specified turnaround time. Total eradication of error rate on work items treated by me bringing about positive performance by my unit. Training of new hires in Account Maintenance unit. Proficient use of Banking software applications. Ability to learn and adapt easily to remote work full time, due to the Covid 19 Pandemic, my job went from been onsite to working remotely, productivity and performance was never affected. PROJECT COORDINATOR (June 2016-February 2017) TPI GLOBAL SOLUTIONS ▪ ▪ ▪ ▪ ▪ ▪ ▪ Daily and weekly reports of project update to superiors. Developed project plans and ensure adequate adherence to the plan. Documenting and following up on important actions and decisions from meetings. Made sure projects were delivered as agreed in SLA. Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures. Managed excellent communications across all stakeholders both internal and external throughout the project. Onsite team management. ▪ ▪ Organizing, attending, and participating in stakeholder meetings. Project management on Document digitalization at client(s) site. TEAM LEAD (March 2015-June 2016) TPI GLOBAL SOLUTIONS ▪ Electronic document management system by digital entry of all existing client’s documents to archiving of them all. ▪ I served as the onsite Team lead and supervised all activities. ▪ Liaise weekly with senior management team with project updates and feedbacks to onsite teams. ▪ Routine back up of cooperate and client’s data. CUSTOMER RELATIONAL OFFICER (November 2014-December 2014) LAGOS CHAMBER OF COMMERCE AND INDUSTRY ▪ ▪ ▪ ▪ Coordinate touring activities of exhibitors. Liaise with Trade Promotion Board of the Chamber on trading events. Routine reports on feedback from exhibitors to Management Board. Welcome and engage exhibitors. ADMINISTRATIVE OFFICER (November 2013- October 2014) IMEKO AFON LOCAL GOVERNMENT (NYSC) ▪ ▪ ▪ Dispatch of mails received to other departments within the Local Government. Mail’s correspondence. Preparation of the Local Government employee’s monthly payment voucher. SUCCESS STORY 1. THE NIGERIAN STOCK EXCHANGE: ENTERPRISE DOCUMENT MANAGEMENT SYSTEM (EDMS) DEPLOYMENT The Nigerian Stock Exchange sought to launch an Electronic Document Management System to store, control and manage its historical and operational documents generated from inception till present day, in a bid to overcome the handicaps of paper-based document storage, while also favorably impacting productivity and performance through the application of digital document processing technology. I was among the onsite team responsible for the digitization of the Exchange’s accumulated historical documentary records as well as the deployment of an end-toend operational document management system which integrates Kofax capture processing technology with Microsoft SharePoint EDMS functionality. My team was able to deliver within budgetary and time constraints the following: ▪ A total revamp of the document handling practices, across all agreed departments of the Stock Exchange. ▪ Standard document libraries of digitized legacy documents characterized by ease of retrieval. ▪ A properly inventoried and catalogued document archive domiciled at an offsite storage facility. SOME MORE PROJECTS I SUCCESSFULLY PARTIPATED AND DELIVERED ▪ Deployment of an Enterprise Documents Management System for Blue Coral Investment. ▪ Deployment of an Enterprise Documents Management System for NLPCPFA. ▪ Provision of administrative and customer service support REFERENCE ▪ Available upon request.