Oyindamola Adeleye

OYINDAMOLA ADELEYE Location : Lagos • Phone :- /- • Email :- ABOUT ME I am a passionate and ambitious first-class graduate in Microbiology with a strong foundation in analytical thinking, attention to detail, and effective communication. My diverse experience in customer service and administrative support has honed my ability to manage multiple tasks with discretion, professionalism, and efficiency. I thrive in fast-paced environments, ensuring smooth operations and delivering exceptional service. I am adept at managing complex schedules, handling confidential information, and offering tailored solutions to meet the needs of individuals and teams. With a proactive, results-driven approach, I am committed to going above and beyond to drive success and provide meaningful support in any role I take on. My goal is to contribute value by anticipating needs, fostering positive relationships, and ensuring seamless daily operations. WORK EXPERIENCE Xanotech Solutions Executive Assistant (Remote) • Lagos, Nigeria Oct 2024- till present Organized and prioritized the executive’s daily schedule, balancing internal meetings, external commitments, and travel logistics. Drafted, edited, and proofread presentations, reports, and confidential documents for meetings, ensuring readiness for executive discussions. Organized and scheduled internal and external meetings, board sessions, product launches, and industry events, managing logistics and ensuring smooth execution. Monitored project timelines, ensuring that critical deadlines were met and followed up with teams to address delays or bottlenecks. Managed confidential company data, product details, and strategic communications with the utmost discretion and professionalism. Monitored and processed the executive’s expenses, maintaining accurate records for budgeting and reporting purposes. • • • • • DM Holdings Limited Customer Care Representative • • • • • • Lagos, Nigeria. Jan 2024- Sept 2024 Addressed customer inquiries via phone, email, and live chat, providing timely and accurate information to resolve issues and ensure satisfaction. Managed and resolved customer complaints and issues efficiently, turning negative experiences into positive outcomes by employing problem-solving skills. Collected and documented customer feedback to identify trends and areas for improvement, contributing to service enhancement and process optimization. Coordinated with other departments to address complex issues and improve overall customer satisfaction, fostering a collaborative work environment. Utilized CRM systems to track customer interactions, update records, and generate reports, aiding in better service delivery and decision-making. Fostered strong relationships with clients by delivering consistent, high-quality support, enhancing overall customer experience. PrimePulse Systems Ekiti, Nigeria Personal Assistant Mar 2021- Nov 2021 • Managed executive schedules, arranged product demo meetings, and coordinated logistics for client visits. • Responded to customer and partner inquiries, providing timely and professional support. • Maintained inventory records, tracked orders, and liaised with suppliers for restocking • Handled confidential correspondence and supported day-to-day administrative functions. • Organized files, tracked warranty claims, and ensured accurate documentation of gadget specifications and product updates. EDUCATION Federal University Oye-Ekiti B.Sc Degree | First Class in Microbiology. Corpus Christi College High School (S.S.C.E) | NECO SKILLS • • • • • • Calendar, Email & Travel Management Time Management & Multitasking Effective Communication Document & Event Management Proactiveness Attention to detail & Adaptability TOOLS • • • • • • Google workspace Microsoft office suites Calendly Savvytime Trello Canva&Photoshop