Oyetola Owolabi

My name is Owolabi Oyetola, I have over 2 years of working experience as a Customer Service Representative.

I worked at IKEDC and my roles were

• Customer Support & Issue Resolution:

• Responded promptly to customer inquiries via phone, email, and in-person visits.

• Resolved billing complaints, service interruptions, and account-related issues effectively to ensure customer satisfaction.

• Account Management:

• Assisted customers with account setup, updating records, and processing service requests such as meter installations, transfers, and reconnections.

• Monitored and documented all customer interactions to maintain accurate records.

• Billing & Payment Assistance:

• Educated customers on billing processes, payment options, and how to interpret their electricity bills.

• Facilitated payment processing and followed up on outstanding balances.

• Service Coordination:

• Liaised with technical teams to expedite fault reporting, meter readings, and power restoration.

• Escalated unresolved issues to the appropriate departments for timely action.

• Customer Education & Engagement:

• Provided guidance on energy conservation, safety tips, and company policies.

• Engaged customers on new services, tariffs, and complaint resolution procedures.

• Performance & Compliance:

• Ensured adherence to IKEDC’s customer service standards, regulatory requirements, and data privacy policies.

• Contributed to achieving monthly customer satisfaction and response time targets.