Oyelayo Zainab Oyefunke

ZAINAB OYELAYO-- LinkedIn Lagos State PROFESSIONAL SUMMARY Results-oriented and certified HR enthusiast with a strong background in people management and a demonstrated passion for fostering a positive workplace culture. Skilled in conducting candidate sourcing, screening, and interviewing processes, as well as managing employee onboarding and training programs. Possesses excellent communication and interpersonal skills, coupled with a commitment to maintaining confidentiality and integrity. Proven ability to collaborate with cross-functional teams. Seeking an opportunity to leverage my skills and passion for HR in a dynamic professional environment. WORK EXPERIENCE HR Intern| National Orientation Agency, Nigeria, Osun State | Dec 2022 - Dec 2023 ● Assisted in recruitment by screening resumes, conducting initial interviews, and collaborating with hiring managers. ● Facilitated employee onboarding sessions, streamlining the process and achieving a 15% increase in new hire satisfaction scores. ● Implemented an organized filing system for employee records, ensuring quick and accurate access to information, resulting in a 30% reduction in data retrieval time. ● Collaborated with the HR team to update and maintain the employee handbook, ensuring compliance with current labor laws and company policies. Administrative Assistant | Precise Alpha Medical (UCG and Scan Center), Lagos | Jan- ● Established and maintained a sales database, resulting in an improvement in record-keeping efficiency. ● Investigated compliance issues, leading to a 15% reduction in expenses. ● Provided excellent customer service, managing calls and inquiries, resulting in a 25% improvement in customer satisfaction. ● Improved the office supply management system, optimizing inventory levels, and implementing cost-saving measures. Telecollector | Fezotech Nigeria Limited (Financial Institution) | Lagos State | July 2019 - July 2020 ● Analyzed strategies, leading to a 20% improvement in loan repayment rates. ● Generated monthly/weekly reports. ● Consistently met and exceeded daily targets, achieving a 15% improvement in productivity. ● Contacted customers proactively through calls, emails, and social media, resolving payment issues and reducing delays by 30%. EDUCATION Olabisi Onabanjo University, Ogun State Bachelor of Science - Business Administration | 2022 SKILLS AND COMPETENCIES ● ● ● ● ● ● ● ● ● ● ● ● ● Recruitment and Selection Employee Onboarding Policy Compliance Recruitment and Selection HR Administration Data entry and record-keeping Communication Organizational Skills Time management Problem-Solving Team Collaboration Adaptability Technology Proficiency: MS Office Suite (Word, Excel, PowerPoint) CERTIFICATIONS ● ● ● ● Member |hartered Institute of Human Resources Management (CIHRM) Post Graduate Diploma - Human Resources Management/Personnel Administration | Chartered Institute of Human Resources Management (CIHRM) Customer Relationship Management | Great Learning Academy Fundamentals of Digital Marketing | Google Digital Skill