Oyelaran Malachi Michael

OYELARAN, MALACHI MICHAEL-| -, - ___________________________________________________________________________ PROFESSIONAL SUMMARY A proactive IT Support Specialist with expertise in first-level technical support, troubleshooting hardware and software issues, and network infrastructure maintenance. Skilled in resolving operating system errors, managing IT equipment, and providing support via helpdesk and remote access tools. Strong knowledge of networking concepts, system administration, and ticketing systems to ensure seamless IT operations in corporate environments. EDUCATION 2017 – 2023 Ladoke Akintola University of Technology, Ogbomoso, Oyo, Nigeria B. Tech. (Hons.) in Computer Science. PROFESSIONAL/WORK EXPERIENCE nHub Nigeria IT Support Specialist & Mobile Development Lead • • • • • Diagnosed and resolved hardware and software issues for internal users, ensuring minimal downtime. Provided first-level technical support via email, phone, and remote desktop tools, addressing user concerns. Maintained and optimized network infrastructure, including troubleshooting routers, switches, and system configurations. Managed IT inventory, ensuring all equipment and software licenses were up to date. Trained staff and junior developers on IT best practices, system maintenance, and security protocols. Golden Job Computer Training Institute IT Instructor & Helpdesk Support (Remote) • • • • Plateau, NG JANUARY, 2022 – Date Provided remote technical support for students and users, troubleshooting operating system, software installation, and networking issues. Conducted training on Microsoft Office, network troubleshooting, and hardware diagnostics. Assisted in CCTV setup and basic NVR installation, improving security awareness among students. Best Brain Technological Hub IT Support Intern • • Plateau, NG NOVEMBER, 2023 – 2024 Plateau, NG SEPTEMBER – DECEMBER, 2021 Assisted in diagnosing and resolving hardware, software, and network issues for internal users. Provided technical assistance in system installations and configurations, ensuring smooth operations. Documented all support activities using a ticketing system, escalating unresolved issues to senior staff. Malachi - 1 TECHNICAL SKILLS ● ● ● ● ● Technical Support: Hardware/Software Troubleshooting, Helpdesk Assistance Networking & Systems: Basic LAN/WAN Setup, System Maintenance Programming: Python, Dart/Flutter Tools: Microsoft Office Suite, Remote Desktop Tools Soft Skills: Communication, Team Collaboration, User Training ONLINE COURSES AND CERTIFICATION Simplilearn SkillUP Introduction to Flutter Course 2024 Udemy Machine Learning & Data Science 2024 European Academy Open Course Diploma in Software Engineering 2023 PROJECTS • • • Helpdesk Support System – Developed a ticketing system for IT support, enabling efficient issue tracking and resolution. Network Monitoring Tool – Assisted in creating a network monitoring solution to enhance system security and efficiency. Inventory Management System – Built a software solution to streamline inventory tracking and management for small businesses. LANGUAGES English (Fluent) | Yoruba (Fluent) | Pidgin (Fluent) | Hausa (Fluent) PROFESSIONAL MEMBERSHIP AND AFFILIATION Member, Nigeria Computer Society (NCS) 2021 – Present CONFERENCES ATTENDED SmartEco 2024 Conference: Technological Solutions for Smart Economy Artificial Intelligence & Robotics Summit - REFERENCES Available on Request Malachi - 2