Oyejobi Opeyemi Sekinat

OPEYEMI OYEJOBI-- Professional Summary Customer-focused professional with extensive experience in appointment coordination, customer service, and administrative support. Adept at managing high volumes of phone calls, scheduling, and ensuring clear communication between teams and clients. Proficient in managing multiple priorities, with a proactive attitude and commitment to delivering top-notch service. Seeking to contribute my expertise to a dynamic team in the role of Appointment Confirmation Specialist. Key Skills Appointment Scheduling & Coordination Customer Service & Client Relations Phone Communication & Call Management Conflict Resolution & Problem Solving Record Keeping & Data Management Microsoft Office (Word, Excel, PowerPoint) CRM Software & Scheduling Systems Team Collaboration & Support Professional Experience Customer Service Representative | BroadPath Remote | 2023 – Present Provided exceptional support to customers regarding dental plan eligibility, coverage, and billing inquiries. Efficiently handled inbound calls, ensuring clear communication and accurate issue resolution. Developed a strong rapport with clients, maintaining a customer satisfaction rate of over 90%. Managed client records, ensuring accurate data entry and consistent follow-up for any unresolved issues. Appointment Confirmation Specialist | ABC Building Inspections New York, NY | 2021 – 2023 Conducted daily appointment confirmation calls for scheduled building inspections, ensuring all details were accurate and up-to-date. Coordinated communication between building inspectors and clients, ensuring seamless scheduling and inspection processes. Maintained comprehensive records of all appointments, follow-up calls, and client interactions, leading to a 20% reduction in missed inspections. Assisted in refining call scripts and communication strategies to improve call efficiency and client satisfaction. Executive Assistant | Revolution Field Strategies Remote | 2020 – 2021 Managed schedules and administrative tasks for executive team members, ensuring timely project delivery and cross-functional team coordination. Used Project Libre to track deadlines, ensuring that project goals were met within set timelines. Acted as the main point of communication between stakeholders, clients, and team members, ensuring smooth information flow. CSR Dispatcher | Mr. QuickPick USA Remote | 2018 – 2020 Dispatched roadside assistance to clients in emergency situations, coordinating with service providers to ensure timely arrival. Maintained calm and clear communication with customers during stressful situations, resolving issues effectively and ensuring client safety. Documented all calls, responses, and follow-ups in the CRM system, ensuring up-to-date records for future reference. Education Bachelor of Science in Public Administration National Open University of Nigeria | Graduated: 2024 Certifications Customer Service Training Certificate Microsoft Office Specialist (MOS) Certification Languages English (Fluent) Availability & Hourly Rate Available full-time, Monday-Friday, 08:00-16:00 EST Hourly Rate: negotiable References Available upon request