Oyebola Akinwumi

I’m Oyebola Akinwumi, a Customer Support & Client Success professional with 3+ years of remote experience delivering high-quality support across phone, email, live chat, and WhatsApp.

I’ve managed 50+ daily support tickets with a 95%+ customer satisfaction rate, reduced response times by 40%, and led client onboarding processes that drive retention from day one. I’m proficient in CRM tools including Zoho, Intercom, Zendesk, and Go High Level, and I bring strong skills in intake coordination, escalation management, and CRM record-keeping.

I thrive in fast-paced, high-volume environments and take pride in delivering clear, empathetic communication without relying on scripts. I’m based in GMT+1 and available 9AM–6PM EST.

I’m looking for a Customer Support Specialist role where I can bring both my technical skills and my genuine passion for helping people to a team that values client experience.