Owusu Irene Kwartemaa

OWUSU IRENE KWARTEMAA EXECUTIVE ASSISTANT/SECRETARY Kumasi, Ghana | - http://www.linkedin.com/in/ireneowusukwartemaa |-OBJECTIVE I am a dedicated Virtual Assistant, Executive Assistant, Secretary, and Customer Service Representative with experience in administrative support, calendar management, and client communication. With expertise in Microsoft 365, Outlook, Hubstaff, and Go High Level CRM, I efficiently manage tasks to enhance productivity. I am detail-oriented, highly organized, and committed to delivering exceptional support to executives and teams. SKILLS AND ABILITIES Technical Skills: Managing client’s inbox, Scheduling, Travel research & booking, Managing Client’s calendar, Customer Service and Support, Project management, Creating agendas, Taking meeting Minutes Soft Skills: Communication, Time management, organization, prioritization, Attention to detail, proactive, Adaptability, Patience, Confidentiality & Discretion. Tools & Apps: Google Workspace, Zoom, Microsoft 365, Slack, Trello, Outlook, CRM tools like; HubSpot, Zoho. EXPERIENCE Secretary/Virtual Assistant, Latvia Consulate, Ghana • • • • Provided high-level administrative support to the Consul Managed the consulate’s calendar, appointments and travel arrangements Handled correspondence, email management and document preparation Ensured efficient filling systems and maintained confidentiality. Executive Assistant, Newbridge Limited • • • • August 2024 - Present Dec 2023 – Aug 2024 Managed executive communications and correspondence on behalf of the Managing Director Organized and maintained digital and paper files while ensuring confidentiality. Scheduled meetings, prepared materials and recorded meeting minutes. Provided general administrative support and facilitated smooth office operations Administrative Assistant (Service), ECG Limited 2022 - Nov 2023 • • • Nov Assisted employees and customers with inquires via phone, in person and email. Managed office documentation, data entry and file organization Coordinated communications between departments to facilitate meetings. EDUCATION Certificate in Virtual Assistant, ALXAfrica • Niched in: Email management, Customer Service, Calendar management and Project management HND in Secretaryship and Management Studies- Faculty of Business Studies • 2025 Relevant coursework in Administrative duties REFERENCES Phoebe Dwomoh Benneh Assistant Human Resource Officer Electricity Company of Ghana Suame District, Kumasi Tel:- Jeffery Appiagyei Corporate Lead SAYeTECH Company Limited Tel:- Email:-