Owolabi Islamiat Mojirola

I am a motivated and detail-oriented professional with strong skills in customer service, content development, and operational support. My academic background in Business Administration from Global Wealth University has provided me with a solid foundation, while my professional experiences have allowed me to apply this knowledge in real-world settings.

In my role as a Terminal Officer at Habaripay (2025), I was responsible for onboarding account officers, profiling and mapping terminals, and processing change requests such as settlement account modifications and terminal name updates. I regularly resolved customer and merchant complaints through WhatsApp, calls, and chats, ensuring that issues were handled promptly and effectively. When necessary, I escalated unresolved matters to the appropriate departments and followed through to guarantee closure. I also prepared weekly escalation reports, which strengthened my ability to analyze issues, identify trends, and communicate insights clearly. Additionally, I handled hardware-related concerns, ensuring seamless service delivery and a high level of customer satisfaction.

Previously, as a Content Writer at Mirald (2023 – 2025), I developed engaging and impactful content for blogs, websites, and social media platforms. My responsibilities included researching topics, creating original material, and editing and proofreading to maintain accuracy, clarity, and consistency. Meeting deadlines without compromising quality was a key part of my work, and I collaborated closely with colleagues to ensure content strategies aligned with the organization’s goals. This experience sharpened my creativity, time management, and communication skills.

I also have extensive customer service experience, where I assisted clients with inquiries, documented interactions, and provided effective solutions to their concerns. I consistently delivered professional and empathetic responses, which improved client satisfaction and contributed to building strong customer relationships.

My key skills include:

• Customer service excellence and client engagement.
• Content writing and editing across digital platforms.
• Technical and administrative support, including reporting and issue resolution.
• Proficiency in Microsoft Office Suite (Word) and digital communication tools.
• Strong problem-solving, communication, and multitasking abilities.

Beyond my corporate experiences, I am also a certified makeup artist, which reflects my creativity, attention to aesthetics, and ability to adapt my skills across industries.

Overall, I bring a balance of academic knowledge, hands-on professional experience, and creativity. I am committed to delivering results, solving problems effectively, and contributing to the success of any organization I work with.