Owhe Victory

VICTORY OWHE ADMINISTRATIVE ASSISTANT | REMOTE OPERATION &TEAM SUPPORT Lagos, Nigeria PROFILE Highly organized Administrative Support Professional with 3+ years of experience supporting daily operations, managing schedules, coordinating meetings, and maintaining accurate documentation in fast-paced environments. Skilled in Microsoft Office, Google Workspace, and remote collaboration tools. Known for strong attention to detail, clear communication, and the ability to manage multiple priorities while keeping teams organized and operations running smoothly. PROFESSIONAL EXPERIENCE Customer Support & Operations Assistant (Intern), Digital Witch Support Community Nov 2025 • Managed 40–60+ daily customer emails and requests, ensuring timely responses and maintaining a 95%+ accuracy rate in issue resolution. • Coordinated internal communication across teams using Slack and CRM systems to ensure efficient information flow. • Created and tracked tasks in ClickUp, Trello, and Monday.com, improving task visibility and increasing on-time completion rates by 30%+. • Maintained organized digital records and documentation to support operational continuity and team collaboration. • Implemented workflow automation that reduced repetitive administrative tasks by 20–30%. • Assisted with scheduling and operational coordination to support team productivity in a fully remote environment. Radio Frequency Technical Support Team (Intern), Omnicom Solutions Limited Mar 2025 to Dec 2025 • Provided administrative support to a team of 10–15 field engineers, helping coordinate schedules and daily assignments. • Maintained project documentation, technical reports, and organized records to improve data accessibility and reporting accuracy by 25%. • Managed team schedules and tracked assignments, ensuring visibility of availability and reducing missed follow-ups by 30%. • Coordinated communication between engineers and internal stakeholders to ensure project updates were clearly shared. • Assisted with documentation, reporting, and administrative coordination across multiple ongoing projects. Customer Service Support, PMSL (Precise Management Systems Limited) Aug 2021 to Jul 2022 • Handled 50–80+ daily customer inquiries through phone and email while maintaining high service standards. • Logged and documented all service requests accurately, ensuring compliance with internal processes. • Assisted with appointment scheduling and service coordination, reducing scheduling conflicts by 20–25%. • Maintained organized customer records and documentation for efficient service tracking and follow-up. • Provided ongoing administrative support to service teams to ensure smooth daily operations. EDUCATION Yaba College of Technology - Lagos State, Nigeria Higher National Diploma: Computer Science Yaba College of Technology - Lagos State, Nigeria Ordinary National Diploma: Computer Science Jan 2024 Jan 2021 LINKS LinkedIn Portfolio SKILLS • • Administrative Support Calendar & Appointment Scheduling Page 1 • • • • • • • • • • • Meeting & Event Coordination Document Preparation & Filing Email & Correspondence Management Microsoft Office (Word, Excel, Outlook) Google Workspace (Docs, Sheets, Calendar, Gmail) Office Records & Documentation Management Task Coordination & Follow-ups Communication & Team Collaboration Time Management & Organization Problem Solving & Attention to Detail Remote Work & Virtual Team Support Page 2