Owen Ocampo

OWEN F. OCAMPO B11 L17 Pyrgos Rd., Santorini Subd., Bacolod City, Negros Occidental, Philippines 6116 Home Phone Number: +63 - Cellphone Number: +63 - Email Add:- OBJECTIVE To contribute to your organization’s success through the use of exceptional interpersonal, computer, and communication skills. WORK EXPERIENCE ASSISTANT MANAGER • Manages properties (Condominiums, Coop, HOA, and Rentals) • Handles and assists calls of unit owners • Performs data entry • Manages email • Edits documents Alvic Property Management January 6, 2013 – Present (VAN EYK RESEARCH) OUTBOUND AD TELEMARKETING SALES AGENT (B2B) Handled telemarketing sales for Van Eyk: The Magazine in Australia. TELEWORKNOW August 2012 – November 2012 CUSTOMER SERVICE REPRESENTATIVE/TECHNICAL SUPPORT REPRESENTATIVE (Home-based) Handled billing concerns through phone, email, and chat support Ascentive LLC March 2010 – December 2011 TECHNICAL SUPPORT REPRESENTATIVE (Bigpond) Handled calls for Bigpond ADSL/Wireless Internet Service TELETECH CUSTOMER CARE MANAGEMENT Inc. Robinson’s Metro, Araneta St., Brgy. Singcang, Bacolod City January 2010 – March 2010 TECHNICAL SUPPORT REPRESENTATIVE (EPOTs) Handled calls for Qwest Telephone Repair TELETECH CUSTOMER CARE MANAGEMENT Inc. Robinson’s Metro, Araneta St., Brgy. Singcang, Bacolod City June 2009 – January 2010 TEAM LEADER/SPECIALIST (Colon Cure Sales/Billing) Supervised agents and monitored their calls for Quality Assurance Handled Supervisory calls Handled Reports on Agents stats and attendance Ensured best quality customer service FOCUS PACIFIC INC. Doña Ceferina Bldg. Cor. 22ND St. – Lacson St. Bacolod City March 28, 2008 – June 13, 2009 CUSTOMER SERVICE REPRESENTATIVE (CSR)/FLOORWALKER (Charter Cable/Internet/Billing) Handled Supervisory calls on Charter Technical Support and Billing Inquiries. Sent various forms to follow-up customer’s request Assisted agents in their duties TELETECH CUSTOMER CARE MANAGEMENT Inc. Robinson’s Metro, Araneta St., Brgy. Singcang, Bacolod City June 2006 – October 2007 EDUCATIONAL BACKGROUND 1999 – 2003 Took up units in Interdisciplinary Studies UNIVERSITY OF ST. LA SALLE – BACOLOD 1995 – 1999 Graduated in Secondary Education ST. ROSE OF LIMA HIGH SCHOOL – BACOLOD ADDITIONAL QUALIFICATION      Computer Proficient Has Good Communication Skills Dedicated and Hard-Working Well-Rounded as evident in various extra-curricular activities BERLITZ CERTIFIED COMPUTER SKILLS  Computer Literate (User of Principal Software packages for Windows XP, Vista, Windows 7 and 8)  Reformat/Reconstruction/Restoration of files or operating system  Knowledgeable in creating a variety of reports using Word, Excel and PowerPoint  Desktop Support and Maintenance COMMUNICATION SKILLS  Fluent in English, Filipino, and Local Dialect EXTRA CURRICULAR ACTIVITIES      Member Rock Outdoor Center (ROC) – 2002 – Present Member Rock Outdoor Center Adventure Team – 2002 – Present Member Sport Climbing Association of the Philippines Inc. (SCAPI) – 1999 – Present Affiliated Negros Mountaineering Club (NMC) – 1999 – 2003 Member Rock and Wall Climbing Center – 1999 – 2001 PERSONAL DATA Provincial Address: B11 L17 Pyrgos Rd., Santorini Subd., Bacolod City Negros Occidental, Philippines 6100 Birthday: January 14, 1980 Civil Status: Married Sex: Male Age: 38 yrs. Old Nationality: Filipino Religion: Roman Catholic Height: 6’2” Weight: 160 lbs. CHARACTER REFERENCE Melanie Adique Product Trainer (Bigpond) TeleTech Customer Care Management Inc. Robinson’s Metro, Araneta St., Brgy., Singcang, Bacolod City - Charles Dilag Team Lead (Bigpond) TeleTech Customer Care Management Inc. Robinson’s Metro, Araneta St., Brgy., Singcang, Bacolod City Charisse Castellanes Team Lead (EPOTS) TeleTech Customer Care Management Inc. Robinson’s Metro, Araneta St., Brgy., Singcang, Bacolod City Desiree Gumban Operations Manager (Colon Cure) Focus Pacific Inc. Doña Ceferina Bldg. Cor. 22ND St. – Lacson St. Bacolod City -/- Edmar Enriquez Operations Manager (Charter Communications) TeleTech Customer Care Management Inc. Robinson’s Metro, Araneta St., Brgy., Singcang, Bacolod City - Kenneth Vargas Senior Team Leader (Charter Communications) TeleTech Customer Care Management Inc. Robinson’s Metro, Araneta St., Brgy., Singcang, Bacolod City - Kathleen Gamboa Director of TeleWorkNow Skype: Teleworknow Australia - USA - Local Mobile #: - website: www.teleworknow.com