Owarieta Edith

Owarieta Edith Darkuman, Accra, Ghana Email:-Phone: - LinkedIn: linkedin.com/in/owarietaedith Professional Summary Detail-oriented and motivated Virtual Assistant with a strong foundation in administrative support, data entry, and customer service. Proven ability to manage electronic files, coordinate schedules, and optimize inbox management. Skilled in conducting research, preparing reports, and utilizing Microsoft Office Suite. Demonstrated success in working independently and remotely with minimal supervision. Completed ALX’s Virtual Assistant Training Program and AI Career Essentials course, enhancing skills in remote work and AI applications. Core Competencies ● Administrative support: electronic file management, schedule coordination, data entry ● Inbox management: email organization, prioritization, and communication handling ● Time management: task prioritization, deadline adherence ● Customer service: call handling, email correspondence, client satisfaction ● Research and reporting: in-depth research, report preparation, data analysis ● Software proficiency: Microsoft Office Suite, remote work tools ● Adaptability: quick learner, adept with new technologies and environments ● Team collaboration: effective teamwork in both individual and group settings ● Problem-solving: identifying issues, implementing effective solutions Professional Experience Medicine Counter Assistant Ekklesia Pharmacy, Ghana 2023 – 2024 ● Streamlined inventory processes, reducing stock discrepancies by 15% and improving order accuracy by 20%. ● Managed and organized drug orders and optimized inbox management for improved operational efficiency. ● Directed phone calls and managed the pharmacist’s calendar, increasing customer response time by 25%. Health Care Assistant / Volunteer Mab International Hospital, Ghana 2021 – 2022 ● Conducted research on cholera outbreaks, resulting in the implementation of improved patient care protocols. ● Monitored vital signs, coordinated patient admissions and discharges, enhancing record accuracy by 30%. ● Contributed to overall hospital operations, improving patient satisfaction by 25%. Teaching Assistant Danquah International School, Ghana 2018 – 2020 ● Assisted in classroom management and lesson preparation, enhancing student engagement by 30%. ● Organized extracurricular activities, increasing student participation by 40%. Education ALX, Remote Virtual Assistant Training Program - 2024 AI Career Essentials Course - 2024 Mab Health Training Institute, Ghana Medicine Counter Assistant Certificate - 2022 Healthcare Certificate - 2020 – 2021 Vaad Teacher Training Institute, Ghana Basic Education Certificate - 2019 Preschool Certificate - 2018 Afiesere Secondary School, Ghana WASSCE - 2014 – 2017 Skills ● Administrative support: file management, scheduling, data entry ● Email management: inbox organization, prioritization ● Customer support: call handling, communication ● Research and reporting: research, report preparation ● Time management: task prioritization, deadline management ● Adaptability: learning new tools and technologies ● Teamwork: collaboration and communication ● Problem-solving: identifying and resolving issues Languages English: Fluent References Available upon request