Owanari Raphael Syer Digbani

Owanari Raphael syer Digbani   Hanoi, Vietnam  •-, Whatsapp - •-Professional Summary Accomplished Operations and management professional with over 12 years of career progression in school administration and facility management. A proven effective leader with skills in the development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovations to overcome challenging and complex issues with employees, processes, and cost. Focused and meticulous in all operational financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques, and safety initiatives. Outstanding communicator with English Language fluency and well-versed in employee, vendor, and partner relations. Skills Strategic planning, superb time management skills, facility management, logistics and operations management, safety/security, and procurement skills Work History School Operations Manager, 08/2019 to Current Charles Dale Memorial International School – Port Harcourt, Rivers State Primary Responsibilities: As a member of the School Leadership Team, I’m responsible for managing a large team across the school, driving the execution, management, and innovation of the following departments to serve the school’s needs: Administration: Ensure smooth and adequate flow of information within the school and to facilitate better operations. Monitor inventory of supplies and the purchasing of new materials with attention to budgetary provisions. Supervise the day-to-day operations of the administrative department. Implement policies and procedures to improve operations and functions of the department. Implement customer care & service strategies by continuously exceeding expectations. Ensure full compliance with government and local authority regulations. Formulated processes that enabled team to improve assistance to support groups, resulting in reduction of down time and financial loss. Facility and Maintenance Established a system for cleaning, repair, and maintenance of school facilities, both during term time and over school holidays for major operations. Coordinate all building maintenance issues ensuring that safety and security systems are in place and maintained according to the Preventive Maintenance Schedule and that the water, sanitation, and electrical systems are safe Supervise the day-to-day operations of the allocated support staff accommodation facility ensuring that residents’ welfare is maintained at all times and that all legal, HSE and related policies are adhered to thereby providing a safe and secure environment for the residents. Manages maintenance and repair of machinery, equipment, and electrical and mechanical systems in school. Ensures safe, secure, and well-maintained facility that meets environmental, health, and security standards. Procurement Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency. Initiates and coordinates goals, deadlines, and projects for their department. Implemented policies and standard operating procedures for continuous improvement. Reduced average contract expenses by 30% through aggressive negotiations with vendors. Ensure resources needed in the most cost-effective and efficient way possible. Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. Logistics Strategically plan and manage logistics for all school activities and events Strategically carry out vehicle needs analyses for the school Oversees and directs the warehouse and inventory control General Support Services: Oversees and managed a diverse support team including oversight of the Security officers, Gardner’s, Cleaners, Laundry, Kitchen and Hostel Management for optimum services. Head of Administration, 01/2019 to 08/2019 Brickhall School – Abuja, FCT Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. Developed highly-efficient administrative team through ongoing coaching and professional development opportunities. Maintained accurate, current and compliant financial records by monitoring and addressing variances. Manages and supervises the day to-day operations of the school including but not limited to, clerical, financial, technical services. To provide specific operational support to the school to assist in the efficient management of school maintenance of facilities Manages the Facilities and Operations department in implementing staff related policies Establish a good working relationship with support staff to ensure efficient task allocation and follow through on assignments.  Ensure the school’s policies, procedures, and codes of conduct are followed at all times. Initiate effort and energy beyond the typical work day, where the tasks require additional commitment. Springfield Schools – Port Harcourt, Rivers State School Manager, 09/2015 to 12/2018 Collaborated with Head of School to develop functional budgets within allocated funds. Supported human resources operations, including hiring, training, disciplinary action and termination in compliance with legal guidelines and requirements. Monitored and evaluated educational programs to maintain high-quality performance objectives and standards. Administered all facets of personnel policies and procedures, including conception, modification, and approval of professional staff additions. Prepared school budget and submitted to school board with recommendations for hiring, capital expenditures and cost-saving initiatives. Head, Admin/HR. 09/2012 to 09/2015 •Assists with recruitment efforts, new hire orientations, on-boarding and terminations. •Initiate and manage HR processes this including: Recruitment, Coaching and Retaining Evaluates and verifies employee performance through the review of completed work assignments and work techniques. Admin/Front Desk Officer. 05/2010 to 09/2012 Provide additional administrative support as needed (e.g. typing, photocopying, scanning, binding); and other duties as requested by the SLT. Identify and resolve customers’ queries effectively and efficiently whilst maintaining the acceptable service quality standard. •Escalate customer issues to the relevant office. •Attends o all enquiries on admission. •Attending to customer’s complaints. Education International General Certificate in Occupational Health and Safety (IGC) NEBOSH - UK 2022 (in-view) Post Graduate Diploma in Education: Educational Management- 2022 Ignatius Ajuri University of Education - Port Harcourt, Nigeria Bachelor of Science: Botany - 2008 University of Benin - Benin City, Nigeria Training and Courses: Safeguarding & Child Protection. By African Society for Advanced & General Education Certificate of Training - 2022 Inventory Management Training by Learn Smart Certificate of Training - 2021 Customer Service Plus by Advantium Consulting Certificate of Training - 2012. Accomplishments Reduced operational expenses by 30% by streamlining branch operations. Saved the company #800,000 termly by aggressively negotiating with suppliers. Used Microsoft Excel to develop inventory tracking spreadsheets. Increased school enrollment by 25% annually through aggressive advertisement. Interests Strive to achieve excellence