Professional Summary
Accomplished in determining most optimal operational practices, achieving
all objectives and ensuring smooth operations and customer service
Work Experience
02/2016 - 07/2019
Union Bank Of Sri Lanka, Head Office - Colombo
Banking Associate
Oven Noyel
Kavinsa Inoj
Fernando
Contact
Address
2 Floor, Truth Building 377, Khalid
Bin Hishm St,Al Mansoora, Doha,
Qatar
Phone
-
Email-
Additional Skills
Customer relationship management
Product implementation (UAT)
• Transactions Processing Operations
Cash management system
Bulk payment processing
Clearing scrutinizing of inward clearing cheques
• Remittance Operations
Operating SWIFT system
Telegraphic transfer, Foreign Draft, Standing Order, RTGS, WU, VISA
Reporting (MIS, Month-end)
• Customer Onboard Operations
Mandate checking, Account creation/data entry, Document management &
delivery operations
• Customer service
Providing product knowledge & solutions to the customer and checking
their eligibility to process the transactions.
Act as an intermediate person among Branchs and Department for
delivering customer service accurately.
Attending for customer service and marketing campaigns.
Education
2018
HRMI Sri lanka
Following Pearson Btec Level 5 HND in Business Management (Second
year of a BM Degree), Business, Management, Marketing, and Related
Support Services
2013
Project re-engineering
Mo / Dutugemunu Central College, Sri Lanka
Successfully completed advanced level in Physical science
Operational risk management
IT LITERACY AND COMPUTER BASED ACCOUNTING
I have knowledge in working with “MS Office Package & Internet & email”
expertly.
Languages
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English
— Highly proficient in speaking and writing
Sinhala
— Native speaker
