Otuto James Anene

I am a responsive, results-driven professional who is passionate about making every client’s day easier and better. My journey in technical customer support has given me a solid understanding of troubleshooting, problem-solving, and clear communication. I enjoy guiding customers step-by-step, listening patiently, and ensuring they feel supported until their concerns are fully resolved.

At Jameson General Merchandise, I became the go-to person during a major system upgrade. Supporting over 46 employees, I provided both on-site and remote assistance, ensuring minimal downtime. From troubleshooting hardware and software issues to guiding users through new tools, I made sure no one felt stranded.

I am also a two-time certified Microsoft Azure specialist and have served as a SharePoint and Teams administrator. I have built smart workflows, improved document management systems, and trained end users so they could make the most of their tools without feeling overwhelmed. My goal is always to simplify the complex and make technology work for people, not the other way around.

Those I have worked with often describe me as calm under pressure, clear in communication, and dependable when deadlines are tight. For me, technical support is not just about fixing issues — it is about understanding people, listening with patience, and finding solutions that truly help.

I bring a blend of technical expertise and people skills, shaped by years of working closely with both teams and individuals. Whether walking a colleague through a tricky update or setting up a streamlined system for a business, I take pride in delivering results that last.

If you are looking for someone who is responsive, skilled, and genuinely cares about making technology easier for your team, I would be glad to bring that energy and expertise to your organisation. Every ticket, call, and request is an opportunity to make someone’s day easier and I am ready to do that for you.