Otunuya Godspower

GODSPOWER OTUNUYA VIRTUAL ASSISTANT | TECH SUPPORT SPECIALIST CONTACT ABOUT - Detail-oriented and resourceful Virtual Assistant | Technical Support Specialist with over 5 years professional experience. Experienced at handling administrative tasks, customer support, troubleshooting technical issues, and providing solutions that enhance workflow efficiency. Seeking to leverage my expertise in technology and virtual assistance to contribute to the productivity of your team. EDUCATION B.Sc. ECONOMICS National Open University of Nigeria February 2020 WORK EXPERIENCE CERTIFICATES EXECUTIVE VIRTUAL ASSISTANT Data Entry & Tech Support Xandria Staffing Inc. USA. Instructor Home Inc. USA. March 2023- Present 2023 Technical Support Fundamentals COURSERA 2022 Customer Service Fundamentals. Manage multiple calendars, emails, and sensitive documents. Update databases and organize files. Conduct market, product, and content research. Travel arrangements, event planning and personal shopping. Record keeping and report writing. Social Media Management: Create content, engage with followers, and track performance. Ticket Handling and Resolution. COURSERA DATA ENTRY SPECIALIST 2022 Sweet Home Georgia LLC, USA. June 2021- January 2023 SKILLS Ms. Excel. Ms. word. Google Workspace. Zoho. Research. Attention to details. Email Management. Communication. Scheduling. Asana. Xero, QuickBooks. Canva for graphics design. Calendly. Logo design. Problem solving & adaptability. Time management. Monday. Trello. Managed and entered data for various client accounts, ensuring accuracy and timeliness. Updated inventory of property supplies(e.g. Bedsheets, Soaps). Recorded financial transactions such as guest payments and tracked expenses, generating accurate and timely financial reports using Zoho. Regularly updated property listings, including descriptions, amenities, pricing, and photos to reflect current availability DATA ENTRY | ADMINISTRATIVE ASSISTANT Wagitel (A Subsidiary of MTN), Lagos, Nigeria February 2018 - December 2020 Organized and schedule appointments. Email composition and management. Ensured client records were up to date. Customer support and team management. File organization and management. Inventory and Invoice writing.