EDET, OTU BASSEY
Cross River State, Nigeria |-,- |-
PROFESSIONAL SUMMARY
Dedicated and detail-oriented System Analyst with over five years of experience in
computer hardware and software, specializing in administrative tasks using Google
Workspace. Proven ability to manage email correspondence, solve user concerns
remotely, and ensure seamless system integration. A tech-savvy professional with
strong organizational skills, offering a solid foundation in system analysis and a
commitment to optimizing operational efficiency.
.KEY
STRENGTHS
Efficient
Administrative
Tasks:
Demonstrated
proficiency
in
executing
administrative tasks using Google Workspace, ensuring streamlined operations
and effective communication within the organization.
Remote Work Expertise: Adept at working remotely, showcasing resilience and
adaptability to meet and exceed job expectations while maintaining a high
standard of productivity.
Problem-Solving Acumen: Proven track record of resolving user concerns
remotely with a strategic and solution-oriented approach, enhancing overall user
satisfaction.
Organizational Mastery: Highly organized and detail-oriented, excelling in
managing email correspondence and other tasks, contributing to a smooth
workflow and optimal task execution.
Tech-Savvy Aptitude: In-depth understanding of current technologies and a
continual commitment to staying updated, ensuring a cutting-edge and innovative
approach to addressing challenges.
KEY SKILLS:
Google Workspace Proficiency: Mastery of Google Workspace tools to facilitate
efficient administrative tasks and enhance collaboration across various projects.
Communication Excellence: Strong written and oral communication skills,
enabling effective interaction with users, colleagues, and stakeholders to convey
complex technical information in a clear and understandable manner.
Remote Troubleshooting: Skilled in diagnosing and resolving user concerns
remotely, utilizing technical expertise to troubleshoot and provide effective
solutions using Teamviewer or Anydesk.
Detail Orientation: Meticulous attention to detail, ensuring accuracy in tasks and
contributing to a high-quality standard of work.
Organizational Efficiency: Exceptional organizational skills, ensuring tasks are
managed effectively and deadlines are met in a timely manner.
WORKING EXPERIENCE WITH DATES:
Fidelity Bank PLC., Calabar, Cross River State.
- May, 2023.
Sales Executive:
• Communicated products and services to existing and prospective clients
• Developed a sales strategy for long-term sustained success and engagement
• Conducted client's check-in for sales in sales out
• Conducted sales, service, and solicitation of all forms of insurance business
• Developed accounts and cross selling available products and services
• Generated and pursuing new client opportunities
• Advertised media sales and/or business development
Key Achievement:
Increased Velocity Innovations' efficiency by 10% and increased customer
satisfaction by 20% and made a significant impact on sales position by 57%
increase.
Community Secondary School, Nimo
November 2021 - October
2022 I.C.T Teacher (NYSC):
Provided exceptional technical support to teachers and colleagues
Identified and investigated network issues, maintained and upgraded hardware
and software.
Led classroom instruction in basic computer keyboard and Internet usage.
Assigned real-world computer constraint projects to individual students.
Promoted trial-and-error approach to student computer problem-solving.
Provided student progress feedback on a regular.
Planned individual programs of study to develop student interests and abilities.
Managed relaxed and rigorous classroom environment.
Led classroom instruction in both computer theory and practical applications.
Guided and supervised student computer laboratory work.
Key Achievement:
Promoted student technological knowledge by 10%, increased innovative skills by 30% and made
a significant impact by 57% and fixed 11 bad computer laptops.
Mexiest Digital Communication, Calabar
March 2018 - July 2021
Technician and Customer Service (Computer Repairs and Maintenance):
Assisted in network hardware and software upgrades after school hours.
Spent sixth period working on damaged computers or computers in need of
upgrades.
Spent hours in fixing bad printers
Attended to customers concern via phone
Resolved customers software issues remotely
EDUCATION
2015 – 2021 Bachelor of Science – Computer Science
Cross River University of Technology
2014 Senior School Certificate
National Comprehensive Secondary School- First school leaving certificate
Immaculate International Nursery and Primary School, Calabar, Cross River state
TRAININGS
2021 Proficiency in Computer Repairs and Maintenance
Mexiest Digital Communication
2021 Accelerated Jobberman Soft Skills
Young Africa Works, Training Certificate.
