OTTI, BENITA EBERECHUKWU--
Linkedin Profile
Enugu, Nigeria.
SUMMARY
● I'm a dedicated and goal-driven Virtual Assistant and Customer Support
Representative with 2+ years of delivering top-notch service and admin support.
● I excel in managing tasks like inbox management, scheduling, data entry, and
handling customer questions and tickets.
● I'm skilled at using organizational tools to simplify workflows and boost
efficiency.
● I'm committed to providing quick, accurate, and solution-oriented support to
keep customers happy.
WORK EXPERIENCE
Virtual Assistant
Lawpat Technologies
June, 2024 - Present
Remote
● Provided a high level of support, including inbox management, calendar
management and preparing presentations.
● Enhanced productivity by improving inbox management processes, reducing
inbox clutter by 30%.
● Handled and organized data entries across multiple projects to ensure data
reliability.
● Delivered exceptional customer service with 95% customer satisfaction rate by
ensuring timely, accurate responses and revolving issues on the first contact.
Upskilling
March,2023 - 2024
I took a deliberate break from my routine to invest in my professional growth through
focused upskilling. This intentional pause allowed me to recharge, reassess and refine
my skills, ensuring alignment with industry advancement.
Customer Support Representative
Sundry Market Ltd
Dec, 2021 - Feb, 2023
On-site
● Processed customer transactions, and handled payments.
● Responded to customer inquiries, resolved issues and provided product
information.
● Maintained knowledge of products, prices, and policies.
● Provided excellent customer service, ensuring a positive shopping experience.
● Balanced cash drawer and reconcile transactions.
SKILLS
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Email Management
Time Management
Data Entry and Research
Attention to Details
Communication Skills
Customer Service and Support
Problem-Solving Skill
Telemarketing(Cold calling, Warm Calling, Lead Generation)
EDUCATION/CERTIFICATION
Institute of Management and Technology, Enugu
HND - Biochemistry
ALX Africa
Virtual Assistant Program - 2024
Digital Witch Support Community
IT Support Training - 2024
