OTTAEVIA LYSTON
VIRTUAL ASSISTANT | MARKETING & CLIENT SUCCESS SPECIALIST-| (876)-
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LinkedIn
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Kingston, Jamaica
Detail-oriented Virtual Assistant and former Customer Support Lead with 4+ years of experience supporting startups and agencies
remotely. Skilled in task management, client communication, and administrative support, with a growing background in marketing
and digital outreach. Known for being organized, proactive, and adaptable, especially in fast-paced environments and is
comfortable learning new tools and taking initiative, with recent experience supporting Reddit outreach and content scheduling.
If you’re looking for someone who transforms pressure into progress and progress into impactful results, you’ve found the right
person.
SKILLS
Customer Support
(Chat, Email, Phone)
Order Management
Strong Written Communication
Conflict Resolution
Problem Solving
CRM Tools
(HubSpot, WordPress)
Social Media
Support
Content Scheduling
(Trello, Google Docs)
Calendar & Email Management
Task Prioritization
Time Management
Self- Motivation
Reddit Engagement
Upselling & Cross-Selling
Multitasking
Adaptability
Digital Outreach
Basic Graphic Design
Customer Retention
Autonomy & Initiative
CERTIFICATIONS
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Food Handlers Permit | South East Regional Authority – Kingston & St. Andrew Health Department, Inspectorate Dept.
2024
Building Rapport with Customers | LinkedIn – Issued March 2024
Customer Service: Call Control Strategies | LinkedIn – Issued March 2024
De-Escalating Conversations for Customer Service | LinkedIn – Issued March 2024
WORK EXPERIENCE
TalentPop — Customer Support Specialist | Virtual Assistant
Oct 2024 — current
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Improved customer retention by 20% through personalized service and CRM optimization using HubSpot, WordPress.
Drove 15% increase in upsells with creative, empathetic customer interactions.
Supported asynchronous internal updates and tracked task progress using Monday and Slack.
Cafe Catch Up — Executive Assistant
Aug 2023 — Sept 2024
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Remote
Kingston, Jamaica
Managed marketing workflows and supported social media content that boosted engagement by 33%.
Coordinated events and vendor logistics that led to a 40% startup growth.
Handled multiple communication channels and delivered high-quality customer experiences across multiple channels.
Capital Solutions — Executive Assistant
Jan 2023 — Aug 2023
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Improved internal scheduling with a new system that cut prep time by 57%
Supported documentation, cross-team coordination, and project follow-ups.
Alorica — Customer Service Representative
Dec 2021 — Jan 2023
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Kingston, Jamaica
Kingston, Jamaica | Remote
Managed high-volume customer interactions with a 95% satisfaction rate.
Led initiatives to resolve recurring support issues, reducing repeat tickets by 30%.
Supported onboarding of a new agent and shared communication best practices.
EDUCATION
The Queen's School - High School Diploma September 2016 — July 2020
Kingston, Jamaica
