Otori Sarah

Sarah Otori Nigeria • - •-LinkedIn: linkedin.com/otorisarah Professional summary Dynamic Customer Service and Sales Specialist with extensive experience in B2B SaaS businesses. Proven track record in lead generation and customer satisfaction, adept at blending innovative sales strategies with advanced communication skills. Committed to enhancing customer experience and boosting sales with a focus on long-term business growth. Skills Sales enquiry handling Sales negotiating Customer sales support Customer loyalty building Excel proficiency Problem solver System implementation Stock issue resolution Product disposal Outstanding customer service Written and verbal communication skills Creative problem solving Administrative support Data acquisition Relationship-building Team management B2B SaaS Complaint handling Professional demeanour Product sales optimisation Complaint resolution Work history Customer Service Representative (Remote), 02/2021 - Current Onyfeatmeals - Nigeria Enhanced customer satisfaction by meticulously addressing and resolving their needs in a timely and efficient manner. Demonstrated exceptional availability and responsiveness, providing expert answers and solutions across various areas of inquiry. Fostered a positive and supportive customer experience, significantly boosting client comfort and happiness through empathetic engagement. Proactively maintained client relationships through regular check-in calls, ensuring continuous satisfaction and loyalty. Streamlined customer service processes, leading to improved client engagement and satisfaction ratings. HR Specialist (Remote), 03/2023 - 01/2024 Sterling Telecom - USA Revamped the recruitment process, significantly reducing time-to-hire, which led to faster filling of key positions and increased departmental efficiency. Developed and implemented an enhanced onboarding program, noticeably improving productivity and engagement among new hires within their first six months. Overhauled the payroll system, achieving a 20% reduction in processing time, which contributed to timely and error-free payroll execution. Effectively mediated and resolved a wide range of employee disputes, contributing to a 40% decrease in formal complaints and fostering a more harmonious and collaborative workplace culture. Rigorously maintained complete compliance with labor laws and regulations, ensuring a legal and ethical work environment, and avoiding potential legal disputes or fines. Sales Associate, 04/2019 - 02/2020 BigiBet - Nigeria Spearheaded brand awareness campaigns, significantly elevating brand visibility in key markets. Pioneered innovative brand advocacy strategies, amplifying brand presence and reach. Drove high levels of customer engagement through targeted brand-centric interactions. Ensured sustained brand usage among clients, fostering long-term brand loyalty. Transformed customer interactions into actionable brand support and commitment. Sales and Marketing Associate, 05/2015 - 12/2017 Cadbury - Nigeria Successfully enhanced product visibility and market presence through effective promotional strategies. Spearheaded brand awareness campaigns, significantly increasing public recognition and engagement. Articulated and communicated key product benefits, resulting in a marked increase in brand adoption. Developed and executed innovative marketing approaches, fostering a deeper understanding of the brand's value proposition. Cultivated strong customer relationships through persuasive brand messaging, leading to sustained business growth. Education Bachelor : History and International Study, 2019 University Of Calabar - Nigeria Diploma : Law, 2015 University Of Calabar - Nigeria