OLUWATOSIN OTORI
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Objective
Dynamic Customer Service and Sales Specialist with extensive experience in B2B SaaS businesses. Proven track
record in lead generation and customer satisfaction, adept at blending innovative sales strategies with advanced
communication skills. Committed to enhancing customer experience and boosting sales with a focus on longterm business growth.
Experience
Sterling Telecom
2022 - Present
HR Specialist (Remote) USA
- Revamped the recruitment process, significantly reducing time-to-hire, which led to faster filling of
key positions and increased departmental efficiency.
- Developed and implemented an enhanced onboarding program, noticeably improving productivity
and engagement among new hires within their first six months.
- Overhauled the payroll system, achieving a 20% reduction in processing time, which contributed to timely and
error-free payroll execution.
- Effectively mediated and resolved a wide range of employee disputes, contributing to a 40% decrease
in formal complaints and fostering a more harmonious and collaborative workplace culture.
- Rigorously maintained complete compliance with labor laws and regulations, ensuring a legal and ethical
work environment, and avoiding potential legal disputes or fines.
Digi & Friends
2018 - 2022
Sales Associate (Remote) USA
- Successfully enhanced product visibility and market presence through effective promotional strategies.
- Spearheaded brand awareness campaigns, significantly increasing public recognition and engagement.
- Articulated and communicated key product benefits, resulting in a marked increase in brand adoption.
- Developed and executed innovative marketing approaches, fostering a deeper understanding of the brand's
value proposition.
- Cultivated strong customer relationships through persuasive brand messaging, leading to sustained business
growth.
Qingdao Huawu Rubber & Plastic Co. Ltd
2017 - 2023
Sales & Distribution Agent (Remote) China
- Analyze local and regional tire markets to identify demand trends, competitors, and potential customers.
- Develop and implement sales strategies to promote Qingdao tire products, focusing on features, benefits, and
competitive pricing.
- Build and maintain relationships with retailers, auto shops, and wholesalers. Address customer inquiries and
provide product support
- Track sales performance, analyze data, and report to Qingdao management on market trends and
opportunities for growth.
- To succeed, strong communication, negotiation skills, and knowledge of the automotive industry are essential.
Star Moon Int'l Co. Ltd
2016 - 2018
Virtual Assistant and Customer Service Representative (Remote) UK
- Communication Skills: Effectively engaging with customers through various channels (phone, email, chat),
ensuring clear and friendly communication.
- Problem-Solving: Quickly identifying issues and providing solutions, whether related to orders, returns, or
service inquiries.
- Product Knowledge: Having a deep understanding of the company’s products and services to assist
customers effectively.
- Customer Relationship Management: Building rapport with customers to foster loyalty and repeat business.
- Feedback Management: Collecting and relaying customer feedback to relevant departments to improve
services and products.
- Team Collaboration: Working closely with colleagues to share insights and resolve customer issues
collectively.
Education
Cross River University Of Technology
BSC Accounting
Skills
Strategic Planning - Ability to develop and implement marketing strategies.
Market Research - Proficient in analyzing market trends and customer needs.
Digital Marketing - Knowledge of online marketing techniques, including SEO and social media.
Sales Techniques - Expertise in negotiation, closing sales, and upselling.
Brand Management - Experience in promoting and managing brand identity.
Communication - Strong verbal and written communication skills.
Customer Relationship Management - Proficient in maintaining and enhancing customer relationships.
Time Management - Skill in managing time effectively to handle multiple inquiries.
Technical Proficiency - Familiarity with CRM software and other customer support tools.
Attention to Detail - Strong focus on accuracy in handling customer information and inquiries.
Link
https://www.linkedin.com/in/otori-oluwatosin-735a53100
2015
