Otilio Hije Jr

OTILIO HIJE, JR. CUSTOMER SERVICE REPRESENTATIVE MY CONTACT Phone- Email- Address Platero, Binan City, Laguna 4024 EXPERTISE Management Skills Creativity Customer Service Technical Support Critical Thinking LANGUAGE English Filipino ABOUT MYSELF I am competent, hardworking and loyal employee with the ability to work independently in a busy environment or in a team setting. I always make sure to work with integrity that helps me grow my Customer Service skills and also willing to learn new things out of my comfort zone. EXPERIENCE Ttec PH Customer Service Representative April 2017 - May 2024 I have handled multiple accounts being with Ttech PH such as TMobile Postpaid, Doordash and Booking.com. Handling and supporting those accounts using different tools and resources helps to be at the top of my game being a Customer Service Representative gaining awards and recognitions. Convergys PH Customer Service Representative August 2016 - February 2017 I have handled AT&T Mobility Account that helps customers with billing, general inquiry, account modification and technical concern. Handling their issues while using multiple tools and resources helps me to be efficient with customer service and critical thinking skills. Transcom Worldwide PH Customer Service Representative September 2015 - May 2016 I have handled UPS Account that helps customers with general inquiry or any UPS delivery concern. This helps me develop my critical thinking skills most specially handling challenging and upset customers. EDUCATION 2008 SORSOGON STATE COLLEGE BS Secondary Education