Otii Vivian

I have a strong and diverse background as a Virtual Assistant, IT Support Agent, and Data Analyst, offering a unique blend of technical expertise, administrative support, and analytical insight.

As a Virtual Assistant, I have experience in managing daily administrative tasks such as calendar scheduling, email handling, online research, travel arrangements, document creation, and customer service. I am highly organized, efficient, and skilled at multitasking. I use tools like Google Workspace, Microsoft Office, Trello, Slack, Zoom, and other cloud-based platforms to help businesses stay productive and focused on growth.

In my role as an IT Support Agent, I specialize in diagnosing and resolving hardware, software, and network issues. I assist users remotely through step-by-step troubleshooting, ensuring minimal downtime and high system performance. I’m experienced with Windows and Mac OS environments, basic networking, printer and peripheral setup, software installations, and antivirus solutions. I also help users understand and operate various applications, with a focus on clear, non-technical communication.

As a Data Analyst, I am proficient in using Excel (including formulas, pivot tables, charts, and data cleaning), Google Sheets, and tools like SQL, Power BI, and Tableau to organize, analyze, and visualize data. I gather data from various sources, clean and prepare it for analysis, and present insights through dashboards and reports. I assist clients in making informed, data-driven decisions by identifying trends, tracking KPIs, and providing actionable recommendations.