Otenaike Anjola

OTENAIKE ANJOLAOLUWA Virtual Assistant | Administrative Assistant | Customer Support Specialist PROFESSIONAL PROFILE =========================================================================== A detail-oriented and proactive graduate of English Language with experience in customer service, virtual assistance, and human resource management. Skilled in communication, problem-solving, and multitasking. Proven ability to handle client-facing roles, manage operations, and contribute to high-impact projects. Seeking entry roles to contribute to organizational growth and success. EDUCATION =========================================================================== Sep. 2023 BA. English Language, Redeemers University 4.32 GPA Jul.2019 Apostolic Faith Secondary School Senior School Certificate WORK EXPERIENCE ========================================================================== Jan2025 –Present Administrative Assistant/Client Support Specialist Greatfeat International Consult  Handle client inquiries and provide support on travel options, visa processes, and application requirements.  Manage documentation and ensures timely submission of travel and study abroad applications.  Maintain client records and track application status Jan2025 – Jun 2025 Virtual Assistant/Customer Support Specialist Culture Plug  Responded to client inquiries and managed communication via email and other platforms.  Assisted with scheduling, calendar management, and project coordination.  Provided consistent customer support and tracked customer feedback. Nov 2024 – Jun 2025     Human Resource Manager Boldmark Manage end-to-end recruitment processes, from writing job descriptions and posting vacancies to shortlisting candidates and coordinating interviews. Develop and facilitate training programs to enhance staff competencies in branding. Create and maintain HR policies and employee handbooks that aligns with company values and support a productive work environment. Maintain accurate employee records, prepare HR documentation, and ensure compliance with company policies and labor regulations. SKILLS =========================================================================== Talent Acquisition & Recruitment Effective Communication Employee Relations Research Ability Language Proficiency Interpersonal Skills Customer Support CERTIFICATION =========================================================================== 2024 Certified Personnel Manager (Chartered Institute of Human Resource Management) 2024 Certified Virtual Assistant (ALX Africa)