Otagba Bekky

BEKKY ISIOMA OTAGBA Administrative Virtual Assistant Email:-Tel: (- Lagos, Nigeria. Professional Summary Highly organized and tech-savvy Administrative Virtual Assistant with hands-on experience supporting executives and teams. Skilled in calendar management, email handling, data entry, and customer communication using modern tools. Known for being proactive, detail-oriented, and focused on streamlining admin tasks and improving team coordination. Professional Experience Fit Youngsters Academy, Lagos Administrative Support Oct 2024 – Present • • • • Handled daily emails, calls, and parent inquiries using Gmail and Google Voice, improving response time and boosting parent satisfaction Created and updated student records in Google Sheets, keeping data accurate and easy to access for over 200 students Scheduled classes and training sessions using Google Calendar, helping coaches and staff stay organized and reducing missed appointments by 30% Assisted in planning internal events and training programs, supporting smooth coordination for over 2 successful academy activities Nature’s Renaissance International, Lagos Administrative Officer Jan 2023 – Aug 2024 • • • • Managed office operations and maintained records using Excel and physical files, ensuring smooth workflows and reducing data errors by 40% Handled staff scheduling and meeting coordination through Google Calendar, improving time management and reducing missed meetings Responded to customer inquiries via email and phone, helping resolve over 100+ cases monthly and improving client satisfaction Supported inventory tracking and order processing, cutting supply delays by 25% through better stock monitoring and vendor follow-up Wine Drive Limited, Lagos Data Entry / Customer Representative Feb 2022 – Nov 2022 • • • • Entered and managed customer and sales data using Microsoft Excel and Google Sheets, ensuring 98% accuracy across 500+ records Handled customer support through WhatsApp Business and phone calls, resolving 90% of queries within 24 hours Tracked daily orders and delivery schedules with Google Sheets, reducing missed or delayed deliveries by 30% Collaborated with the logistics team using Trello to monitor order flow, improving delivery efficiency and team coordination Core Soft Skills • • • • • • Communication Time Management Attention to Detail Problem Solving Adaptability confidentiality Technical Skills / Tools: • • • • • • • Google Workspace Slack Trello Calendly Canva Loom Zapier Certification • VA Training – Digital Witch Community (Sep 2024 – Dec 2024) • VA Internship – Beepro Virtual Hub (Jan 2025 – Feb 2025) Education Higher National Diploma (HND) . in Secretarial Administration