Osunlaja Rukayat

OSUNLAJA RUKAYAT ADEBIMPE PROFESSIONAL SUM MARY Experienced Customer Service Representative with a strong focus on customer satisfaction. Proven track record of providing outstanding customer service and resolving inquiries promptly. Skilled in verbal and written communication, with proficiency in CRM systems. Adaptable to various learning styles and adept at maintaining open communication with students, parents, and colleagues. Committed to enhancing operational efficiency and delivering exceptional customer service. CONT ACT E X PE R I E N C ES SKILLS CUSTOMER ENGAG EMENT O FFICER-BOWMAN MICROFINANCE BANK L IMITED, LAGOS STATE, NIGERIA July 2023 – Current        Develop and maintain strong relationships with existing clients, ensuring their needs and expectations are met. Facilitate effective communication between the microfinance bank and its clients, addressing inquiries, and concerns, and providing relevant information. Guide clients through onboarding, explaining the terms and conditions, and ensuring a smooth transaction. Handle and resolve customer complaints or issues promptly and efficiently, ensuring customer satisfaction. Implement strategies to enhance customer retention, loyalty, and overall satisfaction. Maintain accurate records of customer interactions, transactions, and feedback, ensuring compliance with regulatory requirements. Work closely with other departments, such as operations and credit to ensure a seamless and coordinated approach to customer engagement. -- Lagos State, Nigeria            Inbound Outbound Calling Exceptional communication skills Telemarketing MS Office proficiency (Word, Excel) Leadership & Team building Outstanding customer management skills Time management & Multitasking Issue and complaint resolution. Efficient and detail-oriented Customer Data Confidentiality Computer Dialing and CRM Software Proficiency LEAR NING INSTRUCTOR-STAR BASE GLOR IUS SCHOOL IKOR ODU, LAGOS STATE, NIGER IA August 2022 - July 2023     Developed and implemented lesson plans based on the prescribed curriculum for the class level. Created instructional materials and resources to support teaching and learning. Delivered engaging and effective lessons using various teaching methods and strategies. Assessed students learning and progress through tests, quizzes, assignments, and projects. EDUC ATION 2019 Olabisi Onabanjo University Ago-iwoye, Ogun state, Nigeria Bachelor of Science: Plant Science CUSTOMER REPRESENTATIVE OFFICER – JUMIA NIGERIA, L AGOS STATE, NIGERIA September 2021 – April 2022      Handled high-volume telemarketing operations with expert use of client management software and computer dialing. Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence. Explained product prices and packages, answered questions, and addressed customer concerns via call or chat. Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas. Completed required paperwork, logs, and other documentation according to internal policies to accurately track sales and delivery metrics. INTERNSHIP- FOR ESTRY RESEARCH INSTITUTE OF NIGERIA, IBADAN, NIGERIA April 2018 – September 2018   Explored Nigeria flora for Bioactive compounds that can serve as drug leads.  Performed research into study topics to identify pathogens, and disease control techniques and provide valuable contributions. Worked closely with industry professionals to expand upon acquired training with practical knowledge.  Maintained detailed records throughout the research and development cycle on plants and their components. 2015 Lagos State Model College Igbokuta, Lagos State, Nigeria SSCE: WAEC CERTIFIC ATI ON National Youth Service Corps – 2021 INTEREST Traveling Reading REFERENCE Available upon request